Technology, Information and Internet

Kryptos Technologies limited

11-50

Germany



## Tasks

**L2 Onsite IT Support /Desktop Support**

**Location: Frechen,  Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office.**

**Duration: 12months+**

**Type: Contract**

**Support Type: Onsite, multilingual (German + English), 4 days/week during office hours**

**Key Responsibilities:**

**Technical Support (L1/L2):**

*   Handle tickets via ServiceNow from helpdesk or self-service portal.
*   Provide onsite support for hardware, software, and connectivity issues.
*   Escalate unresolved issues to L3 or vendors.

**IMAC Services:**

*   Install, move, add, and change IT equipment and software.
*   Configure email, VPN, and network settings.

**Device Lifecycle Management:**

*   Coordinate hardware refreshes and data backups.
*   Manage asset disposal and documentation.

**User Account & Access Management:**

*   Manage user accounts, passwords, MFA, and access controls.

**Networking & Connectivity:**

*   Troubleshoot LAN/WAN, VPN, and printer connectivity.

**Peripheral Support:**

*   Configure and troubleshoot printers, scanners, and external devices.

## Requirements

**IT Security & Compliance:**

*   Ensure antivirus updates, assist in audits, and enforce security policies.

**Asset Management:**

*   Track IT inventory, perform audits, and manage shipments.

**Documentation & Reporting:**

*   Maintain knowledge base and document recurring issues.

**End-User Training:**

*   Provide IT orientation and training on tools and security.

**Project Support:**

*   Assist in infrastructure deployments, office relocations, and application rollouts.

Contract

<h2 id="tasks">Tasks</h2>
L2 Onsite IT Support /Desktop Support
Location: Frechen, Germany (mostly onsite with some flexibility of remote). Occasional travel is required to cover the IT support person in Frankfurt office.
Duration: 12months+
Type: Contract
Support Type: Onsite, multilingual (German + English), 4 days/week during office hours
Key Responsibilities:
Technical Support (L1/L2):
<ul>
<li>Handle tickets via ServiceNow from helpdesk or self-service portal.</li>
<li>Provide onsite support for hardware, software, and connectivity issues.</li>
<li>Escalate unresolved issues to L3 or vendors.</li>
</ul>
IMAC Services:
<ul>
<li>Install, move, add, and change IT equipment and software.</li>
<li>Configure email, VPN, and network settings.</li>
</ul>
Device Lifecycle Management:
<ul>
<li>Coordinate hardware refreshes and data backups.</li>
<li>Manage asset disposal and documentation.</li>
</ul>
User Account &amp; Access Management:
<ul>
<li>Manage user accounts, passwords, MFA, and access controls.</li>
</ul>
Networking &amp; Connectivity:
<ul>
<li>Troubleshoot LAN/WAN, VPN, and printer connectivity.</li>
</ul>
Peripheral Support:
<ul>
<li>Configure and troubleshoot printers, scanners, and external devices.</li>
</ul>
<h2 id="requirements">Requirements</h2>
IT Security &amp; Compliance:
<ul>
<li>Ensure antivirus updates, assist in audits, and enforce security policies.</li>
</ul>
Asset Management:
<ul>
<li>Track IT inventory, perform audits, and manage shipments.</li>
</ul>
Documentation &amp; Reporting:
<ul>
<li>Maintain knowledge base and document recurring issues.</li>
</ul>
End-User Training:
<ul>
<li>Provide IT orientation and training on tools and security.</li>
</ul>
Project Support:
<ul>
<li>Assist in infrastructure deployments, office relocations, and application rollouts.</li>
</ul>

L2 onsite IT Support/ Desktop Support

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