Service Key Account Manager

Are you a strategic communicator with a passion for building long-term customer relationships and a strong understanding of industry-specific solutions? We are seeking a dynamic Service Key Account Manager who can effectively manage customer needs, drive business growth, and oversee complex service projects. If you have a proven record in after sales, contract management, and cross-divisional collaboration, and possess technical insight to advise on service solutions, this is your opportunity to join our team and make a significant impact.

Technical Skills & Knowledge

• Strong understanding of customer requirements and industry-specific solutions
• Knowledge of service concepts, maintenance packs, SLAs, conversions, and upgrade solutions
• Familiarity with contract preparation and framework agreements
• Basic technical knowledge to advise on technical issues and service solutions (without executing technical tasks)

Customer Relationship & Communication

• Excellent communication skills to act as the main interface between the customer and internal divisions
• Ability to manage and nurture long-term customer relationships
• Proactive approach in addressing customer needs and potential opportunities
• Skilled in handling service-related queries and complaints effectively

Sales & Business Development

• Proven experience in acquiring and increasing after-sales business
• Ability to identify sales potentials (spares, conversions, and service) and approach customers proactively
• Proactive follow-up management for offers, orders, and overdue payments

Project & Contract Management

• Experience in planning and managing service-related projects such as overhauls and complex conversions
• Ability to prepare and clarify contracts and ensure adherence to framework agreements

Organizational & Planning Skills

• Ability to plan and prepare regular customer visits, reports, and KAM activities
• Capable of managing multiple projects and customer interactions simultaneously
• Ensuring timely escalation of issues and proper follow-up

Interpersonal & Negotiation Skills

• Strong negotiation skills for contract discussions and resolving issues
• Ability to build trust and maintain long-term customer partnerships

• Experience in working with cross-divisional teams such as order management, field service, and conversions
• Willingness to participate in all phases of new machine projects related to service
• Higher educational degree in Business Management, Business Administration, Customer Relationship Management, or any comparable education.
• Technical background in mechanical and electrical engineering is an advantage.
• Knowledge of products and technologies in the beverage and packaging industries.
• Strong “Can Do” attitude with a strong will to work within a team
• Excellent knowledge and use of MS-Office (Word, Excel and PowerPoint)
• Professional and confident presentation skills
• Keen eye on data analysis and customer trends

• Pension contribution
• Recognition programs
• Countinous learning and career development
• Leave allowance and paid annual leave
• Health Insurance (HMO) for employee and dependents
• Competitive salary and performance-based incentives
• Exposure to international projects and teams
• Work with a global leader in filling and packaging technology