Lead Client Relations (f/m/d)

As the first Lead Account Manager, you will be the architect of our client success framework, defining the overall strategy for how we manage and scale our global customers and partnerships. You will bridge the gap between high-level business vision and operational excellence, setting the standard for enterprise-grade communication and sophisticated client success workflows. Working in close alignment with our management team, you will build from scratch, mentor the team, and design the cross-functional processes that ensure our product’s evolution directly fuels our revenue goals.

At justtrack, we build a SaaS business that provides app and game publishers with an attractive toolset to handle their entire global marketing growth process. Starting from managing, analyzing, and automating marketing processes, justtrack enables gathering deep mobile product insights. As part of the Applike Group (financially backed by media powerhouse Bertelsmann), justtrack has access to industry experts and funding with a long-term growth mindset.

What you will do:

• Set up and refine the overall architecture of how justtrack manages and scales its client relationships. You define the "gold standard" for our account management processes in close alignment with our management.
• Take personal ownership of our most strategic, high-value future clients, ensuring their first days are flawless.
• Support and coach the account management team, helping them navigate complex situations and technical roadblocks.
• Lead the charge on high-level upselling strategies and revenue-driven initiatives. You own the strategy for keeping churn at a minimum.
• Act as a key stakeholder in internal product discussions, representing the voice of our enterprise partners to influence the product roadmap.
• Oversee the resolution of high-priority technical tickets, working closely with engineering to solve "deal-breaker" issues.

Who you are:

• You have extensive experience (6+ years) in high-level Account Management, with a clear history of managing enterprise-grade clients in the SaaS or AdTech space.
• You don't just follow a workflow; you build it. You have experience setting up account structures and communication cadences from scratch.
• You can build trust with C-level stakeholders and technical leads alike.
• You are highly revenue-driven and know exactly how to align partner success with our bottom line.
• Fluent in English; German language skills are a bonus.

Fuel for the Journey: Benefits to Support Your Ambitions

• Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
• Easy Arrival to justtrack: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at justtrack in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
• Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
• Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
• Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

The Interview Process:

• 1st Interview with TA Manager
• 2nd Managing Director
• 3rd Managing Director of Product

Our mission is to create an inspiring work environment for amazing people to achieve extraordinary things. Be part of it!

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary, and your earliest possible start date. We are looking forward to your application!

We welcome applications from people who will contribute to the diversity of our company.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.