Food and Beverage Retail

JTX Fitness

11-50

Recruiter

United Kingdom

**Customer Service Supervisor – Fitness Sector**  
**Onsite | Shoreham-by-Sea | Up to £32,000 DOE  
**

**Do you have solid experience in customer service and the confidence to guide and support a small team?**  

**Would you enjoy working in a friendly, hands-on environment where you can help shape the customer journey and support continuous improvement?**  

**Are you looking to develop your leadership skills within a growing fitness business where your contribution directly influences customer satisfaction and team performance?  
**

If so, this could be the perfect next step.

JTX has supported our customers on their home fitness journeys since 2009, earning a strong reputation for quality equipment, excellent service, and a genuine commitment to wellbeing. With a refreshed brand, new website, and an expanding product range, it’s an exciting time to join the team.

As Customer Service Supervisor, you’ll play a key role in day-to-day operations—supporting customers, assisting the team, and ensuring processes run smoothly. You’ll report to the Customer Service Manager/Managing Director and act as a go-to person for guidance, escalations, and operational support.

## Tasks

**Key Responsibilities**

**Daily Customer Support  
**

*   **Monitor the inbox each morning and flag any priority or escalation cases.**  


*   **Handle customer enquiries via phone, email, live chat, in person, and social media.**  


*   **Support customers with product advice and resolve post-sale issues.**  


*   **Manage Amazon customer messages and ensure performance meets Amazon SLAs.**  


*   **Log all activities accurately in the CRM system.**  


*   **Support showroom visitors with demonstrations while maintaining clean, safe displays.**  


*   **Liaise with couriers, engineers, and warehouse teams to ensure timely resolutions.**  


*   **Use troubleshooting guidelines to diagnose issues and arrange solutions such as spare parts, replacements, engineer visits, or practical advice.**  


*   **Update engineer jobs in the CRM and monitor the Technical inbox to ensure revisits are actioned within SLA.**  



**Team Support & Leadership**

*   **Lead daily team huddles and communicate relevant updates.**  


*   **Help ensure the team follows customer service processes and meets SLAs.**  


*   **Review calls and emails to maintain a consistent standard of service.**  


*   **Support monthly 1:1s by providing input on performance and development needs.**  


*   **Assist with sickness management, return-to-work discussions, and holiday approvals.**  


*   **Participate in fair allocation of showroom cover.**  


*   **Spot recurring issues or trends and share insights with the Technical Team.**  


*   **Support the reporting of customer service KPIs and flag concerns promptly.**  

**Act as the first escalation point for challenging or complex customer cases.**

## Requirements

**We’re looking for someone who brings:**

*   **Strong customer service experience, including handling varied queries across multiple channels.**  


*   **Previous supervisory or team-leading experience—or clear potential and readiness to step into this level.**  


*   **Excellent written and verbal communication skills.**  


*   **A calm, professional approach, especially when managing pressured situations.**  


*   **Confident problem-solving and escalation handling.**  


*   **The ability to coach and support team members.**  


*   **Good organisational skills with the ability to prioritise in a busy environment.**  


*   **A practical, hands-on attitude and strong attention to detail.**

## Benefits

**Why Join?**

**This is a great opportunity for someone looking to step up into a leadership role within a supportive and growing organisation. You’ll be valued, given room to develop, and encouraged to take ownership while maintaining a healthy work–life balance.  
**

**Benefits include:**

*   **25 days’ annual leave**  


*   **Company pension scheme**  


*   **Medicash health plan**  


*   **Staff discounts + access to the on-site gym showroom**  


*   **Regular company socials**  


*   **A relaxed, beachside HQ on the South Coast**

**Ready to take the next step? Apply today for immediate consideration.**

Employee

Manager

Customer Service Supervisor – Fitness Sector **Onsite | Shoreham-by-Sea | Up to £32,000 DOE **
Do you have solid experience in customer service and the confidence to guide and support a small team? 
Would you enjoy working in a friendly, hands-on environment where you can help shape the customer journey and support continuous improvement? 
**Are you looking to develop your leadership skills within a growing fitness business where your contribution directly influences customer satisfaction and team performance? **
If so, this could be the perfect next step.
JTX has supported our customers on their home fitness journeys since 2009, earning a strong reputation for quality equipment, excellent service, and a genuine commitment to wellbeing. With a refreshed brand, new website, and an expanding product range, it’s an exciting time to join the team.
As Customer Service Supervisor, you’ll play a key role in day-to-day operations—supporting customers, assisting the team, and ensuring processes run smoothly. You’ll report to the Customer Service Manager/Managing Director and act as a go-to person for guidance, escalations, and operational support.
<h2 id="tasks">Tasks</h2>
Key Responsibilities
**Daily Customer Support **
<ul>
<li>Monitor the inbox each morning and flag any priority or escalation cases. 
</li>
<li>Handle customer enquiries via phone, email, live chat, in person, and social media. 
</li>
<li>Support customers with product advice and resolve post-sale issues. 
</li>
<li>Manage Amazon customer messages and ensure performance meets Amazon SLAs. 
</li>
<li>Log all activities accurately in the CRM system. 
</li>
<li>Support showroom visitors with demonstrations while maintaining clean, safe displays. 
</li>
<li>Liaise with couriers, engineers, and warehouse teams to ensure timely resolutions. 
</li>
<li>Use troubleshooting guidelines to diagnose issues and arrange solutions such as spare parts, replacements, engineer visits, or practical advice. 
</li>
<li>Update engineer jobs in the CRM and monitor the Technical inbox to ensure revisits are actioned within SLA.
</li>
</ul>
Team Support &amp; Leadership
<ul>
<li>Lead daily team huddles and communicate relevant updates. 
</li>
<li>Help ensure the team follows customer service processes and meets SLAs. 
</li>
<li>Review calls and emails to maintain a consistent standard of service. 
</li>
<li>Support monthly 1:1s by providing input on performance and development needs. 
</li>
<li>Assist with sickness management, return-to-work discussions, and holiday approvals. 
</li>
<li>Participate in fair allocation of showroom cover. 
</li>
<li>Spot recurring issues or trends and share insights with the Technical Team. 
</li>
<li>Support the reporting of customer service KPIs and flag concerns promptly.
</li>
</ul>
Act as the first escalation point for challenging or complex customer cases.
<h2 id="requirements">Requirements</h2>
We’re looking for someone who brings:
<ul>
<li>Strong customer service experience, including handling varied queries across multiple channels. 
</li>
<li>Previous supervisory or team-leading experience—or clear potential and readiness to step into this level. 
</li>
<li>Excellent written and verbal communication skills. 
</li>
<li>A calm, professional approach, especially when managing pressured situations. 
</li>
<li>Confident problem-solving and escalation handling. 
</li>
<li>The ability to coach and support team members. 
</li>
<li>Good organisational skills with the ability to prioritise in a busy environment. 
</li>
<li>A practical, hands-on attitude and strong attention to detail.
</li>
</ul>
<h2 id="benefits">Benefits</h2>
Why Join?
**This is a great opportunity for someone looking to step up into a leadership role within a supportive and growing organisation. You’ll be valued, given room to develop, and encouraged to take ownership while maintaining a healthy work–life balance. **
Benefits include:
<ul>
<li>25 days’ annual leave 
</li>
<li>Company pension scheme 
</li>
<li>Medicash health plan 
</li>
<li>Staff discounts + access to the on-site gym showroom 
</li>
<li>Regular company socials 
</li>
<li>A relaxed, beachside HQ on the South Coast
</li>
</ul>
Ready to take the next step? Apply today for immediate consideration.

Customer Service Lead

JTX Fitness logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.