Staffing and Recruiting

Job Squad

11-50

Portugal

Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information.

## Tasks

*   Handle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related matters, safety concerns, transactions, and complaints.
*   Answer customer queries and resolve potential issues.
*   Utilize adequate tools, processes, and methods to ensure accurate, valid, and complete information provision.
*   Deliver exceptional client service, aiming for first-contact issue resolution.
*   Work from office

## Requirements

*   At least C1 German and B1 English proficiency, both oral and written.
*   Ability to actively listen, identify, apply, and explain product and service expertise with clarity.
*   Capability to handle stressful situations effectively.
*   EU Passport holder

## Benefits

*   €167 meal card per month.
*   Shifts: Monday to Saturday, 8am to 5pm.
*   10 days of training (9am to 5:30pm) plus at least one week nesting.
*   Permanent Contract.
*   Guidance and tools to reach your full potential.
*   Reimbursement for travel expenses: up to €700 from abroad, up to €150 from Portugal.
*   Accommodation: 4 weeks in a hotel from abroad, 2 weeks in a hotel from Portugal.
*   Affiliation with a German bank - D.B.
*   Dynamic and creative team with a positive and friendly atmosphere.

Apply now to be a key player in providing top-notch customer support for a reputable bank

Employee

<p>Join our team as a Customer Support Agent in Lisbon, providing essential assistance to bank clients. As a Customer Support Agent, you will handle various client inquiries via phone and email, prviding accurate and complete information.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Handle all incoming contacts from bank clients, including ID and T-PIN issues, Postbank app setup, card-related matters, safety concerns, transactions, and complaints.</li>
<li>Answer customer queries and resolve potential issues.</li>
<li>Utilize adequate tools, processes, and methods to ensure accurate, valid, and complete information provision.</li>
<li>Deliver exceptional client service, aiming for first-contact issue resolution.</li>
<li>Work from office</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>At least C1 German and B1 English proficiency, both oral and written.</li>
<li>Ability to actively listen, identify, apply, and explain product and service expertise with clarity.</li>
<li>Capability to handle stressful situations effectively.</li>
<li>EU Passport holder</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>€167 meal card per month.</li>
<li>Shifts: Monday to Saturday, 8am to 5pm.</li>
<li>10 days of training (9am to 5:30pm) plus at least one week nesting.</li>
<li>Permanent Contract.</li>
<li>Guidance and tools to reach your full potential.</li>
<li>Reimbursement for travel expenses: up to €700 from abroad, up to €150 from Portugal.</li>
<li>Accommodation: 4 weeks in a hotel from abroad, 2 weeks in a hotel from Portugal.</li>
<li>Affiliation with a German bank - D.B.</li>
<li>Dynamic and creative team with a positive and friendly atmosphere.</li>
</ul>
<p>Apply now to be a key player in providing top-notch customer support for a reputable bank</p>


German Customer Support Agent

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