DODO Germany GmbH

Warehousing and Storage

11-50

Germany

🚀 **Leading Last-Mile Logistics Across Europe  
**

We are a technology-driven logistics provider specializing in last mile delivery of **e-grocery**, **general e-commerce**, and **food.** We focus on same-day and scheduled delivery. In just a few years, we have grown into one of Europe's largest last-mile delivery players, operating in **six markets** and partnering with top-tier brands to ensure seamless, **high-speed delivery** to their customers.  

Our expansion into Germany 3 years ago has strengthened our portfolio, with e-grocery leaders like REWE and Knuspr relying on our expertise. Powered by GAIA, our unique logistics platform, we optimize operations in real-time, driving efficiency, scalability, and sustainability across the entire supply chain.

**Lead the Future of Last-Mile Logistics as Our Head of Operations  
**

Are you a strategic operations leader with a proven track record in last-mile delivery? Do you excel at optimizing processes, enhancing efficiency, and leading high-performing teams? We’re looking for a results-driven Head of Operations to take ownership of our last-mile delivery network, ensuring operational excellence, top-tier service quality, and the achievement of key business objectives. If you thrive in a fast-paced environment and are ready to shape the future of urban logistics, we want to hear from you.

## Tasks

**Key Responsibilities:**

**Accountability for Operations & Financials**

*   Oversee last-mile delivery operations, ensuring the goals and KPIs are exceeded  

*   Develop and implement strategic plans to improve efficiency and standardize processes across teams.  

*   Negotiate with sub-contractors to secure favorable rates, and terms while maintaining quality standards.  

*   Represent DODO in operational topic negotiations with clients  

*   Manage relationships with third-party logistics partners (3PL) and clients  

*   Exceed budgeted efficiency, utilization and productivity across the business  

*   Exceed budgeted gross profit, optimizing all direct costs  

*   Continuously look for improvements, challenging the status quo


**Performance Optimization**

*   Analyze data, track service quality, and identify areas for improvement.  

*   Implement solutions to enhance operational efficiency, customer satisfaction, and overall productivity.  

*   Ensure optimized resources (vehicles, couriers, fuel, other dircet costs) are used to deliver the service to customers in an excellent quality  

*   Ensuring the planner settings are optimized for the operations for particular zone/client  

*   Ensure compliance with established service and operational standards. 



**Team Leadership**

*   Lead and support a high-performing team spread across Germany by delegating tasks based on priorities and setting clear goals.  

*   Provide regular performance feedback, conduct evaluations, and ensure accountability.  

*   Motivate and inspire team members to achieve their best while fostering a collaborative work environment.  

*   Identify and support opportunities for employee development and growth.  

*   Handle conflict resolution effectively and communicate decisions regarding team compensation in alignment with company guidelines.  

*   Represent the operations team internally and externally, ensuring effective cross-department communication and collaboration.  

*   Act as a role model, demonstrating company values and fostering a positive culture within the organization.

## Requirements

**What We’re Looking For:  
**

*   Proven experience (7+ years) in managing large-scale (millions of orders +) and fast-growing operations, preferably in last-mile delivery or other areas of logistics.  

*   A track record of achieving business and operational goals in a dynamic environment.  

*   Strong leadership and team management skills  

*   Analytical mindset and a problem-solving approach to operational challenges.  

*   Structured and organized way of work  

*   Critical and strategical thinking  

*   Exceptional communication and negotiation skills with the ability to manage stakeholders at all levels.  

*   A proactive and results-driven attitude with the ability to thrive in a dynamic environment.  

*   Proficient in English and German at a professional level  

*   Food/grocery delivery experience is a big plus.

Employee

Executive

🚀 **Leading Last-Mile Logistics Across Europe **
We are a technology-driven logistics provider specializing in last mile delivery of e-grocery, general e-commerce, and food. We focus on same-day and scheduled delivery. In just a few years, we have grown into one of Europe&#39;s largest last-mile delivery players, operating in six markets and partnering with top-tier brands to ensure seamless, high-speed delivery to their customers. 
Our expansion into Germany 3 years ago has strengthened our portfolio, with e-grocery leaders like REWE and Knuspr relying on our expertise. Powered by GAIA, our unique logistics platform, we optimize operations in real-time, driving efficiency, scalability, and sustainability across the entire supply chain.
**Lead the Future of Last-Mile Logistics as Our Head of Operations **
Are you a strategic operations leader with a proven track record in last-mile delivery? Do you excel at optimizing processes, enhancing efficiency, and leading high-performing teams? We’re looking for a results-driven Head of Operations to take ownership of our last-mile delivery network, ensuring operational excellence, top-tier service quality, and the achievement of key business objectives. If you thrive in a fast-paced environment and are ready to shape the future of urban logistics, we want to hear from you.
<h2 id="tasks">Tasks</h2>
Key Responsibilities:
Accountability for Operations &amp; Financials
<ul>
<li>Oversee last-mile delivery operations, ensuring the goals and KPIs are exceeded 
</li>
<li>Develop and implement strategic plans to improve efficiency and standardize processes across teams. 
</li>
<li>Negotiate with sub-contractors to secure favorable rates, and terms while maintaining quality standards. 
</li>
<li>Represent DODO in operational topic negotiations with clients 
</li>
<li>Manage relationships with third-party logistics partners (3PL) and clients 
</li>
<li>Exceed budgeted efficiency, utilization and productivity across the business 
</li>
<li>Exceed budgeted gross profit, optimizing all direct costs 
</li>
<li>Continuously look for improvements, challenging the status quo
</li>
</ul>
Performance Optimization
<ul>
<li>Analyze data, track service quality, and identify areas for improvement. 
</li>
<li>Implement solutions to enhance operational efficiency, customer satisfaction, and overall productivity. 
</li>
<li>Ensure optimized resources (vehicles, couriers, fuel, other dircet costs) are used to deliver the service to customers in an excellent quality 
</li>
<li>Ensuring the planner settings are optimized for the operations for particular zone/client 
</li>
<li>Ensure compliance with established service and operational standards.
</li>
</ul>
Team Leadership
<ul>
<li>Lead and support a high-performing team spread across Germany by delegating tasks based on priorities and setting clear goals. 
</li>
<li>Provide regular performance feedback, conduct evaluations, and ensure accountability. 
</li>
<li>Motivate and inspire team members to achieve their best while fostering a collaborative work environment. 
</li>
<li>Identify and support opportunities for employee development and growth. 
</li>
<li>Handle conflict resolution effectively and communicate decisions regarding team compensation in alignment with company guidelines. 
</li>
<li>Represent the operations team internally and externally, ensuring effective cross-department communication and collaboration. 
</li>
<li>Act as a role model, demonstrating company values and fostering a positive culture within the organization.
</li>
</ul>
<h2 id="requirements">Requirements</h2>
**What We’re Looking For: **
<ul>
<li>Proven experience (7+ years) in managing large-scale (millions of orders +) and fast-growing operations, preferably in last-mile delivery or other areas of logistics. 
</li>
<li>A track record of achieving business and operational goals in a dynamic environment. 
</li>
<li>Strong leadership and team management skills 
</li>
<li>Analytical mindset and a problem-solving approach to operational challenges. 
</li>
<li>Structured and organized way of work 
</li>
<li>Critical and strategical thinking 
</li>
<li>Exceptional communication and negotiation skills with the ability to manage stakeholders at all levels. 
</li>
<li>A proactive and results-driven attitude with the ability to thrive in a dynamic environment. 
</li>
<li>Proficient in English and German at a professional level 
</li>
<li>Food/grocery delivery experience is a big plus.
</li>
</ul>

Head of Operations - Senior Logistics Expert (m/w/d)

Business Development Manager (m/w/d)

Country Manager DE (m/w/d)

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