Real Estate

Hostly

11-50

Tanzania



## Tasks

**Key Responsibilities:**

1.  **Overall Operations Management:**  
• Oversee the day-to-day operations of the 3 locations, ensuring seamless coordination across all departments (groundskeeping, housekeeping, maintenance, F&B, guest relations, teams, etc.).  
• Develop and implement efficient operational systems and processes to ensure high service standards and consistent guest satisfaction.  
• Ensure the safety and security of all guests, employees, and property assets.  
• Monitor and maintain the properties to meet health and safety standards, regulatory requirements, and environmental best practices.
2.  **Team Leadership & Development:**  
• Lead, mentor, and inspire a diverse team of department managers (groundskeeping, housekeeping, F&B, maintenance, guest relations) to deliver exceptional service and performance.  
• Coordinate regular training and professional development programs to enhance the skills and efficiency of all teams.  
• Foster a positive work culture with an emphasis on teamwork, accountability, and guest satisfaction.  
• Conduct performance reviews and provide constructive feedback to improve individual and team performance.
3.  **Guest Experience Management:**  
• Ensure exceptional guest experiences across all properties, addressing guest concerns promptly and effectively.  
• Maintain high levels of guest satisfaction through personalised services and attention to detail.  
• Analyse guest feedback and implement corrective actions where necessary to continuously improve the guest experience.
4.  **Financial Oversight & Reporting:**  
• Manage the financial performance of each property, including budgeting, forecasting, and cost control.  
• Monitor financial performance, track KPIs, and ensure profitability while maintaining quality standards.  
• Work with the accounting team to ensure accurate reporting, timely invoicing, and financial analysis.
5.  **Process Improvement & Strategic Planning:**  
• Lead process improvement initiatives to increase operational efficiency and streamline procedures.  
• Identify opportunities for innovation and improvements in services, guest offerings, and property amenities.  
• Work closely with senior leadership to set long-term goals and business strategies for all three properties.
6.  **Vendor & Supply Chain Management:**  
• Manage relationships with suppliers and contractors to ensure quality service and timely delivery of goods and services.  
• Negotiate contracts with vendors, service providers, and third parties to optimise costs and service quality.

*   **Collaboration with Travel Agents & Agencies:**  
• Establish and maintain strong working relationships with travel agents, tour operators, and other third-party booking partners to expand visibility and increase bookings.  
• Negotiate contracts and commissions with travel agents to maximise business opportunities.  
• Provide travel agents with updated information on the properties, special offers, and any new initiatives to ensure accurate representation of the resorts.  
• Work with the marketing and sales teams to develop strategies aimed at attracting travel agent bookings and increasing property reach.

1.  **Property Management**  
• Work with the property managers and property quality managers to uphold the highest levels of standards across our 3 sites

## Requirements

*   Proven experience as a General Manager or similar leadership role in the hospitality industry.
*   Extensive knowledge and understanding of hotel, villa, and resort management practices.
*   Strong leadership skills with the ability to inspire, motivate, and develop teams.
*   Excellent communication and interpersonal skills to interact with guests, employees, and vendors.
*   Financial acumen with experience managing budgets, financial forecasting, and cost control.
*   Experience in operational process improvement and implementing best practices.

## Benefits

**Contract Type:** Full-time, permanent

**Salary & Benefits:** Competitive

Our Hiring Process:

*   Prescreening
*   Initial Interview
*   Assessment Task
*   Final Interview

Contract

Manager

<h2 id="tasks">Tasks</h2>
Key Responsibilities:
<ol>
<li>Overall Operations Management: • Oversee the day-to-day operations of the 3 locations, ensuring seamless coordination across all departments (groundskeeping, housekeeping, maintenance, F&amp;B, guest relations, teams, etc.). • Develop and implement efficient operational systems and processes to ensure high service standards and consistent guest satisfaction. • Ensure the safety and security of all guests, employees, and property assets. • Monitor and maintain the properties to meet health and safety standards, regulatory requirements, and environmental best practices.</li>
<li>Team Leadership &amp; Development: • Lead, mentor, and inspire a diverse team of department managers (groundskeeping, housekeeping, F&amp;B, maintenance, guest relations) to deliver exceptional service and performance. • Coordinate regular training and professional development programs to enhance the skills and efficiency of all teams. • Foster a positive work culture with an emphasis on teamwork, accountability, and guest satisfaction. • Conduct performance reviews and provide constructive feedback to improve individual and team performance.</li>
<li>Guest Experience Management: • Ensure exceptional guest experiences across all properties, addressing guest concerns promptly and effectively. • Maintain high levels of guest satisfaction through personalised services and attention to detail. • Analyse guest feedback and implement corrective actions where necessary to continuously improve the guest experience.</li>
<li>Financial Oversight &amp; Reporting: • Manage the financial performance of each property, including budgeting, forecasting, and cost control. • Monitor financial performance, track KPIs, and ensure profitability while maintaining quality standards. • Work with the accounting team to ensure accurate reporting, timely invoicing, and financial analysis.</li>
<li>Process Improvement &amp; Strategic Planning: • Lead process improvement initiatives to increase operational efficiency and streamline procedures. • Identify opportunities for innovation and improvements in services, guest offerings, and property amenities. • Work closely with senior leadership to set long-term goals and business strategies for all three properties.</li>
<li>Vendor &amp; Supply Chain Management: • Manage relationships with suppliers and contractors to ensure quality service and timely delivery of goods and services. • Negotiate contracts with vendors, service providers, and third parties to optimise costs and service quality.</li>
</ol>
<ul>
<li>Collaboration with Travel Agents &amp; Agencies: • Establish and maintain strong working relationships with travel agents, tour operators, and other third-party booking partners to expand visibility and increase bookings. • Negotiate contracts and commissions with travel agents to maximise business opportunities. • Provide travel agents with updated information on the properties, special offers, and any new initiatives to ensure accurate representation of the resorts. • Work with the marketing and sales teams to develop strategies aimed at attracting travel agent bookings and increasing property reach.</li>
</ul>
<ol>
<li>Property Management • Work with the property managers and property quality managers to uphold the highest levels of standards across our 3 sites</li>
</ol>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Proven experience as a General Manager or similar leadership role in the hospitality industry.</li>
<li>Extensive knowledge and understanding of hotel, villa, and resort management practices.</li>
<li>Strong leadership skills with the ability to inspire, motivate, and develop teams.</li>
<li>Excellent communication and interpersonal skills to interact with guests, employees, and vendors.</li>
<li>Financial acumen with experience managing budgets, financial forecasting, and cost control.</li>
<li>Experience in operational process improvement and implementing best practices.</li>
</ul>
<h2 id="benefits">Benefits</h2>
Contract Type: Full-time, permanent
Salary &amp; Benefits: Competitive
Our Hiring Process:
<ul>
<li>Prescreening</li>
<li>Initial Interview</li>
<li>Assessment Task</li>
<li>Final Interview</li>
</ul>

General Manager (Boutique Hotel)

Food & Beverage Manager

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