General Manager (Boutique Hotel)

Key Responsibilities:

1. Overall Operations Management:
   • Oversee the day-to-day operations of the 3 locations, ensuring seamless coordination across all departments (groundskeeping, housekeeping, maintenance, F&B, guest relations, teams, etc.).
   • Develop and implement efficient operational systems and processes to ensure high service standards and consistent guest satisfaction.
   • Ensure the safety and security of all guests, employees, and property assets.
   • Monitor and maintain the properties to meet health and safety standards, regulatory requirements, and environmental best practices.
2. Team Leadership & Development:
   • Lead, mentor, and inspire a diverse team of department managers (groundskeeping, housekeeping, F&B, maintenance, guest relations) to deliver exceptional service and performance.
   • Coordinate regular training and professional development programs to enhance the skills and efficiency of all teams.
   • Foster a positive work culture with an emphasis on teamwork, accountability, and guest satisfaction.
   • Conduct performance reviews and provide constructive feedback to improve individual and team performance.
3. Guest Experience Management:
   • Ensure exceptional guest experiences across all properties, addressing guest concerns promptly and effectively.
   • Maintain high levels of guest satisfaction through personalised services and attention to detail.
   • Analyse guest feedback and implement corrective actions where necessary to continuously improve the guest experience.
4. Financial Oversight & Reporting:
   • Manage the financial performance of each property, including budgeting, forecasting, and cost control.
   • Monitor financial performance, track KPIs, and ensure profitability while maintaining quality standards.
   • Work with the accounting team to ensure accurate reporting, timely invoicing, and financial analysis.
5. Process Improvement & Strategic Planning:
   • Lead process improvement initiatives to increase operational efficiency and streamline procedures.
   • Identify opportunities for innovation and improvements in services, guest offerings, and property amenities.
   • Work closely with senior leadership to set long-term goals and business strategies for all three properties.
6. Vendor & Supply Chain Management:
   • Manage relationships with suppliers and contractors to ensure quality service and timely delivery of goods and services.
   • Negotiate contracts with vendors, service providers, and third parties to optimise costs and service quality.

• Collaboration with Travel Agents & Agencies:
  • Establish and maintain strong working relationships with travel agents, tour operators, and other third-party booking partners to expand visibility and increase bookings.
  • Negotiate contracts and commissions with travel agents to maximise business opportunities.
  • Provide travel agents with updated information on the properties, special offers, and any new initiatives to ensure accurate representation of the resorts.
  • Work with the marketing and sales teams to develop strategies aimed at attracting travel agent bookings and increasing property reach.

1. Property Management
   • Work with the property managers and property quality managers to uphold the highest levels of standards across our 3 sites

• Proven experience as a General Manager or similar leadership role in the hospitality industry.
• Extensive knowledge and understanding of hotel, villa, and resort management practices.
• Strong leadership skills with the ability to inspire, motivate, and develop teams.
• Excellent communication and interpersonal skills to interact with guests, employees, and vendors.
• Financial acumen with experience managing budgets, financial forecasting, and cost control.
• Experience in operational process improvement and implementing best practices.

Contract Type: Full-time, permanent

Salary & Benefits: Competitive

Our Hiring Process:

• Prescreening
• Initial Interview
• Assessment Task
• Final Interview