Hornetsecurity

Technology, Information and Internet

501-1000

Team Lead Recruiting

Germany

Are you **fluent in French and English** and passionate about providing top-notch technical support? Hornetsecurity is seeking a dedicated Technical Support Specialist (1st Level Support) to join our team in **Hannover/ Berlin/ Darmstadt!**

## Tasks

*   You will diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.
*   You build personal customer relationships and focus on offering an awesome customer experience.
*   You escalate issues to our development team and co-ordinate such issues until they are solved.
*   You convey customer feedback to product development staff.
*   You keep customers informed on how and when issues are resolved.
*   You interact with other teams to provide a comprehensive and high-quality support.
*   You help in user education.

## Requirements

*   You have excellent logical, analytical and problem-solving skills.
*   You possess good customer etiquette and the ability to manage high profile customers well under pressure.
*   You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.
*   You have a good understanding of basic networking protocols.
*   You are fluent in **French and English** – any other language is a plus.
*   You are a quick learner and self-starter.

## Benefits

*   Free space for innovation and independent action in a fast-growing international company.
*   Short decision paths and flat hierarchies in an open work atmosphere.
*   Extensive Onboarding – we equip you with a welcome kit, 2 days Onboarding Bootcamp, Mentoring Program and regular feedback meetings.
*   Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Berlin, Madrid, Malta, Montréal, Washington D.C.).
*   Home-office-option and flexible working time.
*   Unlimited contracts: we’re looking for hornets to grow long-term with us.
*   Be-Active Bonus: we’ll keep you healthy with an allowance for your membership in fitness and sports clubs.
*   Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!
*   Office Dogs are welcome – you don’t have to leave your dog alone at home!
*   Team events like Laser Tag, Office Movie Nights, Foodie Fridays and much more – let yourself be surprised!

Do you want to help us shape the future of Cyber Security? Apply now with your CV or LinkedIn profile! :)

Employee

<p>Are you <strong>fluent in French and English</strong> and passionate about providing top-notch technical support? Hornetsecurity is seeking a dedicated Technical Support Specialist (1st Level Support) to join our team in <strong>Hannover/ Berlin/ Darmstadt!</strong></p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>You will diagnose and resolve our corporate clients&#39; technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.</li>
<li>You build personal customer relationships and focus on offering an awesome customer experience.</li>
<li>You escalate issues to our development team and co-ordinate such issues until they are solved.</li>
<li>You convey customer feedback to product development staff.</li>
<li>You keep customers informed on how and when issues are resolved.</li>
<li>You interact with other teams to provide a comprehensive and high-quality support.</li>
<li>You help in user education.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>You have excellent logical, analytical and problem-solving skills.</li>
<li>You possess good customer etiquette and the ability to manage high profile customers well under pressure.</li>
<li>You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc.</li>
<li>You have a good understanding of basic networking protocols.</li>
<li>You are fluent in <strong>French and English</strong> – any other language is a plus.</li>
<li>You are a quick learner and self-starter.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Free space for innovation and independent action in a fast-growing international company.</li>
<li>Short decision paths and flat hierarchies in an open work atmosphere.</li>
<li>Extensive Onboarding – we equip you with a welcome kit, 2 days Onboarding Bootcamp, Mentoring Program and regular feedback meetings.</li>
<li>Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Berlin, Madrid, Malta, Montréal, Washington D.C.).</li>
<li>Home-office-option and flexible working time.</li>
<li>Unlimited contracts: we’re looking for hornets to grow long-term with us.</li>
<li>Be-Active Bonus: we’ll keep you healthy with an allowance for your membership in fitness and sports clubs.</li>
<li>Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!</li>
<li>Office Dogs are welcome – you don’t have to leave your dog alone at home!</li>
<li>Team events like Laser Tag, Office Movie Nights, Foodie Fridays and much more – let yourself be surprised!</li>
</ul>
<p>Do you want to help us shape the future of Cyber Security? Apply now with your CV or LinkedIn profile! :)</p>


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