Global Savings Group

Technology, Information and Internet

501-1000

Germany

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Global Savings Group is Europe’s leading shopping rewards and recommendation company, empowering millions of people to make better purchase decisions. 

GSG values a culture of belonging, where you can join a talented team of 700+ people from more than 60 nationalities in 14 office locations. With us, you will reach millions of customers worldwide, connecting them directly to the brands they love.

You will become a part of the agile, fast-growing team of experts, including tech enthusiasts, online marketers, key account managers, and editors. You will have the opportunity to work on projects with an international footprint where we value your input and allow you to become a driver of change.

__What we offer...__

* A culture that cherishes your individual and professional development
* An open-minded team that embraces new ideas, perspectives, and methodologies
* Flexible hybrid working scheme with the possibility of working from abroad for up to 6 weeks
* Cloud-based company
* 32 days of paid vacation + your birthday off (27 days for APAC region)
* Global and Local get-togethers
* Possibility of taking a sabbatical after 2 years in the company
* Access to training and self-development learning platforms with up to 2.5 hours a week of your working hours

We are currently looking for a __Customer Support Agent__ for our office in __Berlin__ who is passionate about customer relationships. Amongst many exciting challenges, you will:

* Independent management of inquiries, claims and complaints from Shoop & iGraal members via a Ticket System and social media
* Creation of solution in cooperation with IT and CRM
* Complaints and reclamation management
* Management of Member Accounts and Payments
* Termination processing incl. termination defense / customer recovery
* Monitoring of support activities in terms of processing time and quality
* Identification, analysis and defense of fraud cases in the context of fraud management

__We are a match if you have...__

* A first professional experience (incl. internships) would be an asset
* __Fluent in German, and very good English level__
* A strong Customer focus oriented
* Good knowledge of the internet and e-commerce sector, with a clear enthusiasm for affiliate marketing, couponing and online shopping
* Good partner relationship management skills
* Excellent communication skills and the ability to solve unforeseen problems logically and strategically

__Are you up for it?__

Send us your CV in __English__.

Any questions? Get in touch with __Christelle__ on Linkedin: <https://www.linkedin.com/in/christelle-efuli-8802a3a9/>

At Global Savings Group, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.

Employee

<hr>
Global Savings Group is Europe’s leading shopping rewards and recommendation company, empowering millions of people to make better purchase decisions. 
GSG values a culture of belonging, where you can join a talented team of 700+ people from more than 60 nationalities in 14 office locations. With us, you will reach millions of customers worldwide, connecting them directly to the brands they love.
You will become a part of the agile, fast-growing team of experts, including tech enthusiasts, online marketers, key account managers, and editors. You will have the opportunity to work on projects with an international footprint where we value your input and allow you to become a driver of change.
What we offer...
<ul>
<li>A culture that cherishes your individual and professional development</li>
<li>An open-minded team that embraces new ideas, perspectives, and methodologies</li>
<li>Flexible hybrid working scheme with the possibility of working from abroad for up to 6 weeks</li>
<li>Cloud-based company</li>
<li>32 days of paid vacation + your birthday off (27 days for APAC region)</li>
<li>Global and Local get-togethers</li>
<li>Possibility of taking a sabbatical after 2 years in the company</li>
<li>Access to training and self-development learning platforms with up to 2.5 hours a week of your working hours</li>
</ul>
We are currently looking for a Customer Support Agent for our office in Berlin who is passionate about customer relationships. Amongst many exciting challenges, you will:
<ul>
<li>Independent management of inquiries, claims and complaints from Shoop &amp; iGraal members via a Ticket System and social media</li>
<li>Creation of solution in cooperation with IT and CRM</li>
<li>Complaints and reclamation management</li>
<li>Management of Member Accounts and Payments</li>
<li>Termination processing incl. termination defense / customer recovery</li>
<li>Monitoring of support activities in terms of processing time and quality</li>
<li>Identification, analysis and defense of fraud cases in the context of fraud management</li>
</ul>
We are a match if you have...
<ul>
<li>A first professional experience (incl. internships) would be an asset</li>
<li>Fluent in German, and very good English level</li>
<li>A strong Customer focus oriented</li>
<li>Good knowledge of the internet and e-commerce sector, with a clear enthusiasm for affiliate marketing, couponing and online shopping</li>
<li>Good partner relationship management skills</li>
<li>Excellent communication skills and the ability to solve unforeseen problems logically and strategically</li>
</ul>
Are you up for it?
Send us your CV in English.
Any questions? Get in touch with Christelle on Linkedin: <a target="_blank" rel="noopener nofollow" href="https://www.linkedin.com/in/christelle-efuli-8802a3a9/">https://www.linkedin.com/in/christelle-efuli-8802a3a9/</a>
At Global Savings Group, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged.

German speaker Customer Support Agent (m/f/d)

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