Operations & Scheduling Coordinator - Residential Services
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
Tasks
Operations & Scheduling Coordinator - Residential Services - (HR31709)
Location: Remote (MST Time Zone)
Salary Range: 1200 to 1500 USD
Work Schedule: Monday - Friday, 10:00 AM to 6:00 PM (MST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a fast-paced residential services company focused on delivering high-quality, on-time service through seamless coordination between sales, customer success, and operations teams. The environment is dynamic, collaborative, and built for fast execution and continuous improvement.
Position Overview:
We're looking for a proactive and detail-oriented Operations & Scheduling Coordinator to manage the day-to-day scheduling logistics of a high-volume residential cleaning service. In this role, you'll ensure that jobs are assigned quickly and accurately, schedules are optimized, and customer and cleaner needs are met in real time. Spanish fluency is essential, as many of our team members and service providers are Spanish-speaking.
Key Responsibilities:
- Assign cleaning jobs within 24 hours of booking based on cleaner availability, skill, and location.
- Maintain and manage a real-time, conflict-free calendar.
- Monitor for issues such as cancellations, double bookings, or last-minute reschedules.
- Track and respond to customer feedback to ensure a high level of service satisfaction.
- Manage jobs on the waitlist and proactively recover cancellations.
- Maintain a dynamic list of high-performing cleaners for top-priority jobs.
- Calculate and verify weekly cleaner payments using Google Sheets.
- Monitor and follow up on declined credit card transactions.
- Coordinate closely with the sales and customer success teams.
- Track operational KPIs and share performance updates.
- Respond to urgent scheduling changes to ensure full coverage.
Qualifications:
- 2+ years in an operations, coordination, or scheduling role.
- Fluent in both English and Spanish (written and verbal).
- Strong organizational skills and responsiveness during assigned hours.
- Experience in a fast-paced, detail-driven environment.
- Proficiency with Google Sheets and calendar or scheduling platforms.
- Smart, hungry, and highly coachable.
Nice-to-Haves:
- Experience in residential services or cleaning industry.
- Familiarity with BookingKoala or similar scheduling software.
- Exposure to onboarding or compliance workflows.
- Experience supporting operations at 400+ jobs/month or a similar scale.
Requirements
Position Overview:
We're looking for a proactive and detail-oriented Operations & Scheduling Coordinator to manage the day-to-day scheduling logistics of a high-volume residential cleaning service. In this role, you'll ensure that jobs are assigned quickly and accurately, schedules are optimized, and customer and cleaner needs are met in real time. Spanish fluency is essential, as many of our team members and service providers are Spanish-speaking.
Key Responsibilities:
Assign cleaning jobs within 24 hours of booking based on cleaner availability, skill, and location.
- Maintain and manage a real-time, conflict-free calendar.
- Monitor for issues such as cancellations, double bookings, or last-minute reschedules.
- Track and respond to customer feedback to ensure a high level of service satisfaction.
- Manage jobs on the waitlist and proactively recover cancellations.
- Maintain a dynamic list of high-performing cleaners for top-priority jobs.
- Calculate and verify weekly cleaner payments using Google Sheets.
- Monitor and follow up on declined credit card transactions.
- Coordinate closely with the sales and customer success teams.
- Track operational KPIs and share performance updates.
- Respond to urgent scheduling changes to ensure full coverage.
Qualifications:
- 2+ years in an operations, coordination, or scheduling role.
- Fluent in both English and Spanish (written and verbal).
- Strong organizational skills and responsiveness during assigned hours.
- Experience in a fast-paced, detail-driven environment.
- Proficiency with Google Sheets and calendar or scheduling platforms.
- Smart, hungry, and highly coachable.
Benefits
Remote Work
