AI Service Associate (m/w/d)

The Role 👤

We deploy agentic AI systems that handle real insurance claims for DAX-listed insurers. Not demos. Not decks. Production.

We need someone to get into the trenches — operate pilots hands-on, identify where AI replaces manual work, and build the systems that make it scalable.

You'll work directly with the founders (ex-BCG PLs) and elite AI engineers (ex-Amazon, ex-Meta). You'll sit in rooms with C-level insurance executives, helping us to deliver product excellence and scale accounts. But first, you'll process claims, fix edge cases, and ship.

This is an operator role. Year 1 is ~70% execution. If that sounds beneath you, stop reading.

What You'll Do 💼

Deliver. Support enterprise pilot launches — from first claim to full operational rollout. Learn what converts a pilot into a multi-million € annual contract.

Build. Turn every manual process into an automated system. Design review workflows. Ensure AI output meets the quality bar of a DAX-listed insurer's customer communication.

Scale. Identify bottlenecks. Compress timelines. Build systems that run with minimal human intervention.

(Internship) → Year 1 → Year 2+ 📈

(Internship): You start at the source. You won’t learn our processes from a manual, but through hands-on execution: structuring data, analyzing client feedback, and automating your first sub-processes. Your goal is to understand how the business breathes at its core and to see if there is a long-term fit.

Year 1: You're in the details. Processing claims, supporting client reviews, building the fully automated workflows. You'll gain strategic context — C-level meetings, business model exposure, full pilot lifecycle — but you earn it through operational results.

Year 2+: Paths open based on what you build.

• Account Ownership — own a major enterprise account end-to-end
• AI Solutions — build the platform and own the delivery model
• Back in the trenches — launch the next pilot, compress timelines further

We promote people who build scalable systems, then move to the next challenge. No predefined career ladder.

What You Bring 📄

• Top academic track record or equivalent proof of raw horsepower
• Experience in high-intensity environments: consulting, banking, VC-backed startups
• Structured, analytical thinking
• Strong interest in AI and automation
• Willingness to do the grunt work to find root causes and fix them
• Communication skills for C-level clients and cross-functional teams
• German and English fluency

Non-Negotiables ❗

Client-first. The insurer is your client. Their success is your KPI.

Quality-obsessed. AI output going to a DAX insurer's customers must be flawless.

Extreme ownership. You see a problem, you own it until it's solved.

Low ego. You start in the trenches. You earn strategic scope through results.

Don't Apply If 🚫

• You think operational work is beneath you
• You need structured processes and a 5-year career ladder
• You manage instead of build
• You need to be told what to do

Why inca ⭐

Timing. Earliest stage of a category-defining company. The people who join now shape what this becomes.

Learning curve. Enterprise service delivery from ex-BCG PLs managing 7-figure accounts. AI engineering from top-tier builders.

Real impact. No theater. Agentic AI handling real claims at scale.

Ownership culture. Build a scalable system → get promoted to build the next one.

Compensation & Details 💰

Competitive salary + meaningful equity | Berlin (on-site) | EU work authorization required