Boardwise GmbH
Boardwise GmbH

L1 Support (m/f/d)

Remote
Employee
Software Development

Your mission

  • Manage demo and customer environments, ensuring smooth updates and configurations
  • Handle incoming support requests, classify issues, and provide basic troubleshooting
  • Support users with application configuration and testing
  • Escalate complex issues to technical support, ensuring a seamless transition
  • Contribute to maintaining a knowledge base with solutions and best practices

Your profile

  • Basic web & API knowledge: understands how web applications work, frontend vs backend, and common HTTP status codes
  • Troubleshooting mindset: able to identify failing requests, collect relevant technical details, and know when to escalate
  • Clear escalation & documentation: provides structured, useful information to L2/Product teams
  • Security awareness: follows best practices around passwords, phishing, and safe device usage
  • We value motivation, curiosity, and a willingness to grow more than a perfect resume
  • Strong technical troubleshooting skills with a customer-first mindset
  • Ability to work independently and collaboratively in a team
  • Excellent communication and problem-solving skills
  • Experience with software configuration is a plus
  • Native-level or fluent German language skills
  • Good command of English

Why us?

  • 100% remote work and full flexibility over your schedule
  • A transparent, trust-based culture in an international SaaS scale-up
  • Modern tools, data-driven processes, and fast decision-making
  • 2–3 offsites and workshops per year for strategy, connection, and team spirit
  • High level of autonomy and clear development paths
  • The opportunity to actively shape a fast-growing SaaS company
  • Steep learning curve in customer success, onboarding, software processes & content creation
  • Close collaboration with our Customer Success and Product teams
  • Flexible working hours

    Please send your application to [email protected]

Updated: 4 minutes ago
Job ID: 15388701
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Boardwise GmbH

51-200 employees
Embedded Software Products

Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the ad…

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  1. L1 Support (m/f/d)