Product Experience Specialist @ High Growth AI Startup in Bali - Rp 20,000.000/month to Rp 30,000.000/month (Contract-to-Hire Opportunity)

We’re building a next-generation AI onboarding agent that software companies rely on to get users to value faster. The success of the company depends on this product working reliably, feeling intuitive, and behaving in ways that genuinely match how real users work.

This role is based in Bali, with a relocation package available for the right candidate, and will start as a contract role with a clear path to full-time based on impact.

This is a fast-moving, AI-first product with many interaction paths, integrations, and real-world usage patterns. Quality here isn’t something you check at the end - it has to be actively owned. We need someone who wants to live inside the product, push it beyond happy paths, and surface issues before customers ever experience them.

Many of the most important problems aren’t obvious bugs - they are moments where the experience feels confusing, unnatural, or misaligned with real workflows.

This role exists to systematically test the product end-to-end, deliberately try to break it, and identify experience issues and capability gaps that directly impact adoption and trust.

This role is critical to raising the quality bar of the product and, by extension, the success of the company.

1. Manual & exploratory QA testing

Continuously and creatively test the product by actively imagining and simulating scenarios that could break it or degrade the user experience.

This includes testing across:

• Core user flows
• Edge cases and failure scenario
• Long-running or unusual usage patterns (e.g. extended sessions, repeated interactions)
• Different configurations, tools, environments, and devices (e.g. desktop vs mobile)

You are expected to:

• Think adversarially about how real users might use the product in unexpected ways
• Ask “what happens if…” questions and test those scenarios in practice
• Push the product beyond happy paths to uncover hidden weaknesses
• Actively try to break assumptions, not just verify expected behaviour
• Test both before and after releases to identify unintended side effects and behavioural drift

Examples include (but are not limited to):

• Staying in a live session for extended periods
• Asking the AI to handle complex, ambiguous, or high-stakes tasks (e.g. data migration, table or cell-level reasoning)
• Using the product in noisy, degraded, or imperfect conditions
• Switching devices or contexts mid-flow

2. Regression & release testing

• Validate new features and agent capabilities before they go live
• Re-test existing functionality after changes to ensure nothing degrades
• Verify that previously fixed issues do not reappear in new releases

3. Clear issue reporting

Document issues in a way that makes them easy to understand and act on, including:

• Clear reproduction steps
• Expected vs actual behaviour
• Supporting evidence such as screenshots, videos, logs, or audio recordings where relevant

Categorise issues clearly, for example:

• Bug
• Regression
• UX / product issue
• AI behaviour issue

Work closely with engineering and product to ensure issues are well-understood, properly scoped, and actionable.

Additional responsibility: product & AI experience quality

Alongside traditional QA work, this role helps maintain a high bar for product clarity and human-like AI behaviour.

This includes:

• Flagging UX issues that are confusing, unclear, or unintuitive (even if technically working)
• Identifying error messages or states that are overly technical or unhelpful
• Testing AI behaviour for:
• Unnatural phrasing or tone
• Awkward timing or interruptions
• Over- or under-explanation
• Calling out moments where “this technically works, but a real human wouldn’t do this”
• This role does not decide final wording or behaviour, but provides high-signal input to product and engineering.

Additional responsibility: capability gap discovery

While testing the product across different tools, integrations, and real-world setups, you will:

• Observe how users in different tools typically:
• Onboard
• Configure products
• Learn features (e.g. guided tours, staged onboarding, progressive setup)
• Identify cases where our product cannot adequately support these real-world workflows
• Document capability gaps, focusing on:
• The user’s real behaviour and expectations
• Where the product falls short
• The impact on onboarding success or usability

Capability gaps are:

• Logged separately from bugs
• Summarised periodically (e.g. weekly)
• Reviewed with product leadership

What this role does not do

• Write production code
• Design UX or UI
• Tune prompts or AI models
• Own release gates or quality standards (owned by the Product Platform Engineer)
• Decide roadmap priorities
• This role does not propose solutions, design features, or set priorities — it surfaces high-quality input to inform product decisions.

Must-have

• Proactive, highly motivated working style
• Ownership mindset - think of yourself as owning product quality
• Strong attention to detail and patience
• Strong product and UX taste
• Curiosity and a desire to break things in realistic ways
• Ability to test complex products independently
• Clear written and verbal communication
• Ability to explain why something feels broken, confusing, or insufficient

Nice-to-have

• QA or product testing experience
• Experience with SaaS or AI-powered products
• Technical literacy (but not required to code)

We offer competitive salary, high autonomy and try to accommodate everything you need to succeed in your role. In return we expect dedication, effort, long hours and passion. We’re on the mission of our lifetimes and every person on the team is a crucial part of our success.

If you’re looking for an easy 9-5 job, we are not for you. If you want to build a generation-defining company and a product that will be used by millions of people every day then please apply.

Our Operating Principles:

• Always Be Hustlin’ – Move fast, outwork the competition, stay scrappy.
• Relentlessly Curious - Reason from first principles, question assumptions and explore better ways.
• Super Pumped – Show relentless enthusiasm and drive.
• Make Magic – Create experiences that delight customers.
• Obsess Over the Details – Perfect the product experience, no matter how small.
• Big Bold Bets – Think big, take risks and go after huge, transformative opportunities.
• Ownership is Key - Own the outcome, not just the task.