Foundever B.V. & Co. KG

Telephone Call Centers

Foundever® B.V. & Co. KG

5001+

Recruiting-Team

Germany

You love communicating with other people? Then apply as a Danish-speaking **Call Center Agent (m/f/d)** at Foundever® and provide excellent customer service for Positec.    

**Start:** 14.04.2024 | **Location:** Berlin-Neukölln / Homeoffice | **Weekly hours:** 20 - 40 h  

**Working hours:** Mon - Sat between between 08:00 AM and 8:00 PM  

**Salary:** Fixed salary 2.553 - 2.753 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 € + home office allowance 30 €/month)

## Tasks

**Your new tasks:** 

*   Supporting our Danish-speaking customer base by phone, email and chat
*   Maintaining our customer database and updating all entries
*   Offering individual solutions for each call
*   Answering customer inquiries about technical questions (installation) or warranty claims

## Requirements

**Your qualifications:**

*   Fluency in Danish (C2-level) with very good English
*   Excellent customer service expertise
*   Previous experience in a customer focused or sales environment, previous contact centre experience is desirable 
*   Demonstrable experience of working within a structured process 
*   Proficient IT Skills (Microsoft-Office) 
*   The ability to work well as part of a team 
*   Being flexible and open to a new challenge 
*   Willingness to learn and eagerness to learn
*   Empathetic and socially competent personality
*   Valid work permit for Germany

## Benefits

**Your benefits:** 

*   Option of **Hybrid / Homeoffice model** 
*   **Permanent position** with **27-30 vacation days** and **special leave** 
*   **Flexible working hours:** 20, 25, 30, 35 or 40 hours/week  
*   **Exclusive employee benefits**: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups 
*   **Health and wellbeing programs:** Global wellness program, own fitness app, discounts at Wellhub, and much more.  
*   **Team events**, such as summer parties, to get to know your team  
*   **Internal career opportunities:** 84% of our promotion jobs and 93% of our management positions are filled internally  
*   **Increase in employee satisfaction** with the help of MaxPerts, works councils + representatives for severely disabled employees 
*   **Sustainable corporate management** through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.)  
*   **International career opportunities** through worldwide German-speaking projects 
*   Optional **German language classes** 
*   **Your new tasks:** 
*   Supporting our Danish-speaking customer base by phone, email and chat  
*   Maintaining our customer database and updating all entries 
*   Offering individual solutions for each call 
*   Answering customer inquiries about technical questions (installation) or warranty claims

Employee

Entry level

You love communicating with other people? Then apply as a Danish-speaking Call Center Agent (m/f/d) at Foundever® and provide excellent customer service for Positec. 
Start: 14.04.2024 | Location: Berlin-Neukölln / Homeoffice | Weekly hours: 20 - 40 h 
Working hours: Mon - Sat between between 08:00 AM and 8:00 PM 
Salary: Fixed salary 2.553 - 2.753 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 € + home office allowance 30 €/month)
<h2 id="tasks">Tasks</h2>
Your new tasks: 
<ul>
<li>Supporting our Danish-speaking customer base by phone, email and chat</li>
<li>Maintaining our customer database and updating all entries</li>
<li>Offering individual solutions for each call</li>
<li>Answering customer inquiries about technical questions (installation) or warranty claims</li>
</ul>
<h2 id="requirements">Requirements</h2>
Your qualifications:
<ul>
<li>Fluency in Danish (C2-level) with very good English</li>
<li>Excellent customer service expertise</li>
<li>Previous experience in a customer focused or sales environment, previous contact centre experience is desirable </li>
<li>Demonstrable experience of working within a structured process </li>
<li>Proficient IT Skills (Microsoft-Office) </li>
<li>The ability to work well as part of a team </li>
<li>Being flexible and open to a new challenge </li>
<li>Willingness to learn and eagerness to learn</li>
<li>Empathetic and socially competent personality</li>
<li>Valid work permit for Germany</li>
</ul>
<h2 id="benefits">Benefits</h2>
Your benefits: 
<ul>
<li>Option of Hybrid / Homeoffice model </li>
<li>Permanent position with 27-30 vacation days and special leave </li>
<li>Flexible working hours: 20, 25, 30, 35 or 40 hours/week </li>
<li>Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups </li>
<li>Health and wellbeing programs: Global wellness program, own fitness app, discounts at Wellhub, and much more. </li>
<li>Team events, such as summer parties, to get to know your team </li>
<li>Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally </li>
<li>Increase in employee satisfaction with the help of MaxPerts, works councils + representatives for severely disabled employees </li>
<li>Sustainable corporate management through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.) </li>
<li>International career opportunities through worldwide German-speaking projects </li>
<li>Optional German language classes </li>
<li>Your new tasks: </li>
<li>Supporting our Danish-speaking customer base by phone, email and chat </li>
<li>Maintaining our customer database and updating all entries </li>
<li>Offering individual solutions for each call </li>
<li>Answering customer inquiries about technical questions (installation) or warranty claims</li>
</ul>

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