Human Resources Services

Factorial HR

51-200

Brazil

__Hello!__ 👋

At Factorial we're looking for a __Customer Experience Manager - Brazilian Market__ to help us take the company to the next level.  
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.

__About us 🤓__

[Factorial](http://www.factorialhr.com/)'s an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: [the origin 🕳](https://www.youtube.com/watch?v=jFGnx-JpjTc)

__Our Mission__ 🚀

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters in the sunny Barcelona. 

Diversity is part of our culture, we have more than 25 countries in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourage everyone to join us!

__The Role - what will I be doing?__ 👀

We are looking for a __Customer Experience Manager__ for the __Brazilian Market__ in the __CX__ __team.__ You will __report directly to the Americas' Head of Customer Experience__ and will work hand in hand with the other Area Managers to execute the best customer experience and also __retention__, and __satisfaction__. We are looking for a person who wants to get involved and contribute innovative ideas that have an impact on our business.  

## What will I be doing? 📜

* Achieve the goals of __account management,__ such as customer satisfaction, retention, and growth
* __Hiring__ to make the team grow
* Ensure that the __KPIs__ of your team are achieved
* Get the __feedback__ of our customers into __proposals for our product team__
* Be constantly __analyzing data__ in order to __improve or change internal processes__
* __Take care of the team__ and keep people motivated

## Requirements 🧐

* __3+ years__ of experience in a __management role__ leading a team
* __Upsell__ experience
* Experience in __Startups__ and __SaaS__
* Exceptional __analytical__ and __problem-solving__ skills
* Exceptional __interpersonal skills__
* Excellent written and verbal communication skills in __English and Portuguese__
* Able to work in a constantly changing environment and dynamics
* Ability to work in an __international team setup__
* Able to manage and __prioritize__ multiple responsibilities
* Based in __São Paulo (onsite)__

__Benefits 😏__

## Perks of being part of our team

* Health and dental plan 🩺
* Meal voucher 🥙
* Transportation ticket 🚌
* Gympass 🤸‍♀️
* Physiotherapist 🧑‍⚕️
* Daycare assistance 👶
* Factorial Language Exchange 👩🏽‍🏫
* Free caffeine and theine ☕
* High growth, multicultural and friendly environment __💗__

Want to know more about us? ➡️ We #betonpeople

Employee

Hello! 👋
At Factorial we&#39;re looking for a Customer Experience Manager - Brazilian Market to help us take the company to the next level. We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.
About us 🤓
<a target="_blank" rel="noopener nofollow" href="http://www.factorialhr.com/">Factorial</a>&#39;s an HR Software startup founded 5 years ago, we&#39;ve won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: <a target="_blank" rel="noopener nofollow" href="https://www.youtube.com/watch?v=jFGnx-JpjTc">the origin 🕳</a>
Our Mission 🚀
To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters in the sunny Barcelona. 
Diversity is part of our culture, we have more than 25 countries in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourage everyone to join us!
The Role - what will I be doing? 👀
We are looking for a Customer Experience Manager for the Brazilian Market in the CX team. You will report directly to the Americas&#39; Head of Customer Experience and will work hand in hand with the other Area Managers to execute the best customer experience and also retention, and satisfaction. We are looking for a person who wants to get involved and contribute innovative ideas that have an impact on our business. 
<h2 id="what-will-i-be-doing-📜">What will I be doing? 📜</h2>
<ul>
<li>Achieve the goals of account management, such as customer satisfaction, retention, and growth</li>
<li>Hiring to make the team grow</li>
<li>Ensure that the KPIs of your team are achieved</li>
<li>Get the feedback of our customers into proposals for our product team</li>
<li>Be constantly analyzing data in order to improve or change internal processes</li>
<li>Take care of the team and keep people motivated</li>
</ul>
<h2 id="requirements-🧐">Requirements 🧐</h2>
<ul>
<li>3+ years of experience in a management role leading a team</li>
<li>Upsell experience</li>
<li>Experience in Startups and SaaS</li>
<li>Exceptional analytical and problem-solving skills</li>
<li>Exceptional interpersonal skills</li>
<li>Excellent written and verbal communication skills in English and Portuguese</li>
<li>Able to work in a constantly changing environment and dynamics</li>
<li>Ability to work in an international team setup</li>
<li>Able to manage and prioritize multiple responsibilities</li>
<li>Based in São Paulo (onsite)</li>
</ul>
Benefits 😏
<h2 id="perks-of-being-part-of-our-team">Perks of being part of our team</h2>
<ul>
<li>Health and dental plan 🩺</li>
<li>Meal voucher 🥙</li>
<li>Transportation ticket 🚌</li>
<li>Gympass 🤸‍♀️</li>
<li>Physiotherapist 🧑‍⚕️</li>
<li>Daycare assistance 👶</li>
<li>Factorial Language Exchange 👩🏽‍🏫</li>
<li>Free caffeine and theine ☕</li>
<li>High growth, multicultural and friendly environment 💗</li>
</ul>
Want to know more about us? ➡️ We #betonpeople

Customer Experience Manager -  Brazilian Market

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