exmox GmbH

Technology, Information and Internet

51-200

HR Manager

Germany

Exmox is a Hamburg based mobile marketing agency, connecting advertisers with their highest value users through our owned and operated apps. We created an innovative business model that focuses on rewarding users for testing and engaging with the apps of our clients.

We’re on a mission to scale our platform and provide the best user experience for our users and are looking for ambitious individuals who are eager to contribute to our growth.

For our German speaking Customer Support Team we are now looking for a new talent - you! Are you ready to make an impact? Become part of our growing team and help shape the future of performance marketing.

## Tasks

*   You’re the first point of contact for our users when they raise a ticket in our ticketing system, Zendesk
*   No phone calls, no live chat - communication with our users takes place exclusively by email
*   You’re attentive and ensure user compliance with internal policies
*   Alongside answering tickets you’re in contact with other internal teams to raise technical issues or pass on important feedback from customers
*   You maintain an overview of processes and structures in support and are happy to make suggestions on how we could improve
*   You can support us between 30-40 hours a week

## Requirements

*   Ideally, you already have experience in a customer support role or you have already proven your good sense for people and situations in your previous jobs
*   You have great communication skills
*   You’re passionate about gaming and online topics
*   You enjoy contributing to your team’s success
*   You have experience working with Helpdesks like Zendesk (not a must, but plus)
*   You are fluent in German (C1) and English

## Benefits

*   **Work Life Balance**

_We value rest and work life balance, we offer you 30 days of paid vacation days_

*   **Commuter Benefits**

_We provide you with public transportation tickets_

*   **Professional Development**

_We support you in deepening your skills and provide you an annual education budget of 1.500€_

*   **Workation**

_Combine Vacation with work: we offer annual workation opportunities_

*   **Gym membership - Wellpass**

_With Wellpass you can use more than 7000 Spas/ Gyms/ etc. in Germany_

*   **Catering**

_We offer monthly team lunches, daily fruits and vegetables and every beverage you could wish for_

*   **Flexibility**

_Benefit from flexible working hours and working from home_

*   **Diversity**

_We are an international team of talented people with different cultural backgrounds_

*   **Fun and Games**

_We have a big socializing area to make room for having relaxing activities within the working day_

*   **Desk Setup**

_Wherever you work, we will provide you with your workspace utensils_

**_Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany :)_**

We’re just at the beginning of what's possible. We'd love to welcome you aboard our team.

This fits your ideas exactly or you're still unsure if it's really the right fit? Feel free to contact Julia and together we will find out. :)

Employee

Professional / Experienced

Exmox is a Hamburg based mobile marketing agency, connecting advertisers with their highest value users through our owned and operated apps. We created an innovative business model that focuses on rewarding users for testing and engaging with the apps of our clients.
We’re on a mission to scale our platform and provide the best user experience for our users and are looking for ambitious individuals who are eager to contribute to our growth.
For our German speaking Customer Support Team we are now looking for a new talent - you! Are you ready to make an impact? Become part of our growing team and help shape the future of performance marketing.
<h2 id="tasks">Tasks</h2>
<ul>
<li>You’re the first point of contact for our users when they raise a ticket in our ticketing system, Zendesk</li>
<li>No phone calls, no live chat - communication with our users takes place exclusively by email</li>
<li>You’re attentive and ensure user compliance with internal policies</li>
<li>Alongside answering tickets you’re in contact with other internal teams to raise technical issues or pass on important feedback from customers</li>
<li>You maintain an overview of processes and structures in support and are happy to make suggestions on how we could improve</li>
<li>You can support us between 30-40 hours a week</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Ideally, you already have experience in a customer support role or you have already proven your good sense for people and situations in your previous jobs</li>
<li>You have great communication skills</li>
<li>You’re passionate about gaming and online topics</li>
<li>You enjoy contributing to your team’s success</li>
<li>You have experience working with Helpdesks like Zendesk (not a must, but plus)</li>
<li>You are fluent in German (C1) and English</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Work Life Balance</li>
</ul>
We value rest and work life balance, we offer you 30 days of paid vacation days
<ul>
<li>Commuter Benefits</li>
</ul>
We provide you with public transportation tickets
<ul>
<li>Professional Development</li>
</ul>
We support you in deepening your skills and provide you an annual education budget of 1.500€
<ul>
<li>Workation</li>
</ul>
Combine Vacation with work: we offer annual workation opportunities
<ul>
<li>Gym membership - Wellpass</li>
</ul>
With Wellpass you can use more than 7000 Spas/ Gyms/ etc. in Germany
<ul>
<li>Catering</li>
</ul>
We offer monthly team lunches, daily fruits and vegetables and every beverage you could wish for
<ul>
<li>Flexibility</li>
</ul>
Benefit from flexible working hours and working from home
<ul>
<li>Diversity</li>
</ul>
We are an international team of talented people with different cultural backgrounds
<ul>
<li>Fun and Games</li>
</ul>
We have a big socializing area to make room for having relaxing activities within the working day
<ul>
<li>Desk Setup</li>
</ul>
Wherever you work, we will provide you with your workspace utensils
Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany :)
We’re just at the beginning of what&#39;s possible. We&#39;d love to welcome you aboard our team.
This fits your ideas exactly or you&#39;re still unsure if it&#39;s really the right fit? Feel free to contact Julia and together we will find out. :)

Customer Support Manager (f/m/x) German Speaking Team 

Account Manager (f/m/x)

Data Scientist (f/m/x)

Engineering Manager - Data Engineering (m/f/x)

Marketing Artist (f/m/x)

Quality Assurance Engineer

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Our other open positionsView all open positions

Account Manager (f/m/x)

Data Scientist (f/m/x)

Engineering Manager - Data Engineering (m/f/x)

Marketing Artist (f/m/x)

Quality Assurance Engineer

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