Team Lead - Fraud Management (m/f/d)

Your mission

• Lead daily operations of our fraud management team, including case triage, transaction monitoring, and payout approvals across multiple regions and time zones.
• Coach and develop a growing team of fraud managers to identify sophisticated threats such as bot activity, geo-spoofing, device risks, and account takeovers (ATO).
• Design and refine fraud processes, from rule-tuning and investigation workflows to automated remediation and risk-based decisions.
• Partner cross-functionally with Product, Engineering, Legal, Compliance, and Customer Support to embed fraud control in the product lifecycle and align risk policies with business priorities.
• Own and evolve fraud tech stack, including SIEM platforms, device-fingerprinting, and machine-learning driven scoring systems; evaluate next-gen tooling (e.g., graph analytics, risk orchestration layers).
• Report and analyze performance, including SLA adherence, loss prevention metrics, false positives, and team productivity; deliver insights to executive leadership.

• Ensure compliance with key regulatory standards (AML, PSD2 SCA, PCI DSS), and manage audits and reporting to risk and audit committees.

  Your profile

• Proven experience in fraud management, risk operations, or investigations, ideally in a high-scale tech, fintech, or gaming environment.
• Leadership experience managing small to mid-sized operational teams, including hiring, coaching, and performance reviews.
• Strong analytical mindset with experience in fraud detection strategies, rule-tuning, and working with ML/AI-driven solutions.
• Solid understanding of relevant regulatory requirements (e.g., AML/KYC, SCA, PCI DSS) and experience working with legal and compliance teams.
• Excellent communication skills and ability to influence across departments and leadership levels.

• Proactive problem-solver with a bias for action and a passion for operational efficiency and automation.

  Why us?

• Work Life Balance We value rest and work life balance, we offer you 30 days of paid vacation days
• Commuter Benefits We provide you with public transportation tickets
• Professional Development We support you in deepening your skills and provide you an annual education budget of 1.500€
• Workation Combine Vacation with work: we offer annual workation opportunities
• Gym membership - Wellpass With Wellpass you can use more than 7000 Spas/ Gyms/ etc. in Germany
• Catering We offer monthly team lunches, daily fruits and vegetables and every beverage you could wish for
• Flexibility Benefit from flexible working hours and working from home
• Corporate Benefits Benefit from exclusive discounts for big brands&platforms

• Diversity We are an international team of talented people with different cultural backgrounds

• Fun and Games We have a big socializing area to make room for having relaxing activities within the working day

• Desk Setup Wherever you work, we will provide you with your workspace utensils

  Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday!