Technology, Information and Internet

Excis Compliance

1001-5000

Czech Republic



## Tasks

*   Responding to client support requests.  
    
*   Contacting clients to find out the nature of the problem.  
    
*   Traveling to the client’s location or connecting via a remote link.  
    
*   Troubleshooting hardware and software issues.  
    
*   Installing and maintaining hardware and computer peripherals.  
    
*   Installing and upgrading operating systems and computer software.  
    
*   Troubleshooting networking and connection issues.  
    
*   Advising on software or hardware upgrades.  
    
*   Providing basic training on computer operation and management.  
    
*   Completing job reports and ordering supplies.  
    ​

## Requirements

*   Bachelor’s degree in Computer Science or Information Technology.  
    
*   Proven work experience as Desktop Support Engineer or Support Technician.  
    
*   Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.  
    
*   Knowledge of popular operating systems, software applications, and remote connection systems.  
    
*   Ability to solve complex hardware and software issues.  
    
*   Ability to travel and work after hours when necessary.  
    
*   Excellent interpersonal skills.  
    
*   Good written and verbal communication skills.

Employee

Professional / Experienced

<h2 id="tasks">Tasks</h2>
<ul>
<li>Responding to client support requests. 
</li>
<li>Contacting clients to find out the nature of the problem. 
</li>
<li>Traveling to the client’s location or connecting via a remote link. 
</li>
<li>Troubleshooting hardware and software issues. 
</li>
<li>Installing and maintaining hardware and computer peripherals. 
</li>
<li>Installing and upgrading operating systems and computer software. 
</li>
<li>Troubleshooting networking and connection issues. 
</li>
<li>Advising on software or hardware upgrades. 
</li>
<li>Providing basic training on computer operation and management. 
</li>
<li>Completing job reports and ordering supplies. ​
</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Bachelor’s degree in Computer Science or Information Technology. 
</li>
<li>Proven work experience as Desktop Support Engineer or Support Technician. 
</li>
<li>Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. 
</li>
<li>Knowledge of popular operating systems, software applications, and remote connection systems. 
</li>
<li>Ability to solve complex hardware and software issues. 
</li>
<li>Ability to travel and work after hours when necessary. 
</li>
<li>Excellent interpersonal skills. 
</li>
<li>Good written and verbal communication skills.
</li>
</ul>

Desktop Support Technician L3

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