We are seeking an experienced Senior Business Systems Analyst specialising in Microsoft Dynamics 365 Finance & Operations, with a strong understanding of manufacturing and supply chain processes, to support the delivery and continuous improvement of an enterprise ERP platform.
The successful candidate will work closely with business departments, technical teams, and external implementation partners to translate operational requirements into effective system solutions. The role combines functional analysis, implementation support, system configuration, data management, testing, and change management.
This is an excellent opportunity for a professional who enjoys working at the intersection of business operations and technology, contributing to complex ERP initiatives within a quality-driven environment.
Business Process Analysis: Work with stakeholders across inventory management, production, planning, quality assurance, quality control, and procurement to understand operational needs and translate them into ERP requirements.
Functional Solution Delivery: Support the design, configuration, implementation, and optimisation of Microsoft Dynamics 365 solutions aligned with business objectives.
Stakeholder Collaboration: Coordinate with internal business users, IT colleagues, and external consulting partners to ensure clear communication, effective decision-making, and alignment throughout implementation activities.
Requirements Gathering: Identify process gaps, assess business needs, and recommend practical system enhancements and workflow improvements.
ERP Project Support: Contribute to implementation projects, system enhancements, upgrades, and ongoing application maintenance.
Testing and Validation: Develop and execute testing strategies, support system verification activities, and ensure changes meet defined business and quality requirements.
Data Management: Assess data quality, analyse reporting requirements, and coordinate data cleansing, preparation, and validation activities ahead of large-scale system updates.
Change and Release Management: Evaluate the impact of proposed system changes, identify integration and operational risks, and coordinate appropriate testing and implementation plans.
Project Documentation: Maintain functional specifications, test documentation, change requests, and other project records to support governance and delivery milestones.
User Enablement: Assist with training, knowledge sharing, and user adoption initiatives while providing guidance and cross-functional support to colleagues.
Continuous Improvement: Identify opportunities to improve ERP processes, system reliability, and collaboration between business and IT teams.
3–5 years of experience supporting or delivering ERP implementation projects, with exposure to Microsoft Dynamics 365, SAP, Oracle, or comparable enterprise platforms.
At least 2 years of practical understanding of ERP modules, business processes, and implementation methodologies.
Strong knowledge of manufacturing and supply chain processes, including inventory, production planning, procurement, and quality-related workflows.
Experience gathering business requirements and translating them into functional system solutions.
Familiarity with system testing, data management, change requests, and implementation documentation.
Excellent communication and stakeholder management skills, with the ability to collaborate effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Industrial Engineering, Information Systems, or a related discipline; equivalent professional experience will also be considered.
3–5 years of experience working with Microsoft Dynamics 365 cloud ERP implementations.
Previous experience in life sciences, medical devices, pharmaceuticals, or another highly regulated industry.
Knowledge of ERP implementations in process manufacturing environments.
Familiarity with software validation, quality management systems, and compliance-driven implementation practices.
Exposure to electronic Quality Management Systems (eQMS) and quality standards such as ISO 13485.
Experience with Microsoft Power Platform tools, particularly Power Apps, Power Automate, and Power BI.
Understanding of system integrations and dependencies between ERP platforms and other enterprise applications.
Experience working with Agile and Waterfall project delivery methodologies.
Knowledge of change management, user training, and adoption strategies for enterprise-wide technology implementations.
Ability to collaborate with geographically distributed teams and external implementation partners.
Compensation will be determined based on relevant experience, technical expertise, qualifications, and overall suitability for the role. A competitive benefits package may also be available.
Applicants must be legally authorised to work full-time in the United States for any employer. Visa sponsorship is not available for this position.