Technology, Information and Internet

everphone GmbH

201-500

Germany

## About the role

As **Team Lead Project Management – Premium Clients**, you’ll take on a hybrid role that combines **people leadership** with **hands-on client management**. You’ll lead a team responsible for onboarding and developing our premium client accounts—while also managing your own portfolio of strategic clients.  
This role is all about delivering exceptional rollout experiences and nurturing long-term client relationships. From the first onboarding call to continuous service optimization, you’ll ensure smooth operations and act as a key point of contact for some of our most important customers.

## What you'll do

## Team Leadership & Strategy (approx. 50%)

* Lead, mentor, and develop a team of project managers focused on onboarding projects and key account development
* Set goals, define workflows, and establish KPIs to ensure smooth rollouts and long-term client success
* Monitor project and account health throughout the entire customer lifecycle—both for your team and your own clients
* Collaborate with fellow Team Leads and the SVP to align on strategy, resources, and project prioritization
* Drive quality standards, customer satisfaction, and scalability by optimizing and structuring core processes
* Support the hiring, onboarding, and continuous development of new team members
## Own Client Portfolio (approx. 50%)

* Manage the end-to-end onboarding and ongoing development of 2–6 premium clients, depending on project size and complexity
* Act as the primary point of contact for key stakeholders—ensuring a seamless transition from Sales to Operations
* Design and execute customized rollout strategies, including technical integrations and automated communication flows
* Build and maintain long-term partnerships with premium clients by anticipating their needs and driving proactive solutions
* Collaborate cross-functionally with Sales, Customer Success, Product, and Tech teams to resolve issues and scale improvements
* Translate client feedback into feature requests and contribute to the strategic evolution of our product and services

## What Everphone offers you

**Perks with purpose: Benefits at Everphone** 
At Everphone, we’re powering people, not just phones. That’s why our benefits are designed with intention: to support your well-being, encourage your growth, and make your everyday life more enjoyable.  
  
**Your everyday space, elevated with Everphone** 
We’ve created a workspace to support you in delivering your best work. Our bright, centrally located office is full of natural light and climatized with open spaces to breathe, quiet corners to focus, and a rooftop terrace that invites you to take your coffee breaks in the sun. We also offer: 
* Adjustable desks
* A laptop of your choice
* A smartphone of your choice
* Ergonomic chairs
* A dog-friendly office
**Flexible workplace, work where you work best** 
Work at Everphone is built on trust. We know that life isn’t one-size-fits-all, and neither is your ideal work setup. That’s why we embrace flexibility with: 
* A hybrid work model
* Our workation policy (work from abroad 1 month per year)
**Your well-being:**  
is our long-term investment, because we want you to feel great, stay inspired, and grow with us sustainably. We offer you: 
* Mental health support through Voiio
* (Subsidized Urban Sports Club memberships)
* Annual flu shots and eye tests
* 30 days of paid vacation yearly
* A company pension plan to support you create your retirement plan
* Extras vouchers through Circula, up to 50€ to use for grocery shopping, drugstores, hardware stores, gas stations and much more
* A 348€ yearly subsidy for public transportation in Germany
* And of course, we provide healthy snacks, good coffee, and fresh soft drinks
**Community & connection** 
Community matters here. We aim to foster connection, inclusion, and give everyone a space to be seen and supported. Connect with your colleagues and join: 
* Our weekly company lunches and breakfasts events
* Our casual Friday drinks
* Our Summer- and Winterparty
* Or our Employee Resource Groups
**Learning is part of the job** 
We believe learning is a journey, not a checkpoint. There is always space to explore new skills, ask questions, and grow. You will have access to: 
* Everphone Academy
* Our EverLearn platform - lets learn from each other
* Language classes paid by us (German and English)
* Internal learning sessions and workshops

## What you’ll need

* A degree in Business Administration, Business Informatics, or a related field
* 5+ years of experience in project management, client consulting, or key account management
* Proven leadership experience in a team lead or senior project/account management role
* Strong project governance skills with the ability to manage both onboarding and long-term account development
* High customer orientation and confidence in working with senior stakeholders
* Strong problem-solving and escalation handling skills with a solution-focused mindset
* Analytical skills and the ability to work confidently with large datasets (e.g., performance data, customer usage patterns)
* Excellent communication skills in **German (C1)** and **English**, **both verbal and written**
* Experience in automating customer-facing processes to improve efficiency and scalability
* Proficiency in **Google Workspace** or **MS Office**; familiarity with tools like **Asana**, **Jira**, and ideally **SQL** is a big plus

Employee

Professional / Experienced

<h2 id="about-the-role">About the role</h2>
<p>As <strong>Team Lead Project Management – Premium Clients</strong>, you’ll take on a hybrid role that combines <strong>people leadership</strong> with <strong>hands-on client management</strong>. You’ll lead a team responsible for onboarding and developing our premium client accounts—while also managing your own portfolio of strategic clients.<br>This role is all about delivering exceptional rollout experiences and nurturing long-term client relationships. From the first onboarding call to continuous service optimization, you’ll ensure smooth operations and act as a key point of contact for some of our most important customers.</p>
<h2 id="what-youll-do">What you&#39;ll do</h2>
<h2 id="team-leadership--strategy-approx-50">Team Leadership &amp; Strategy (approx. 50%)</h2>
<ul>
<li>Lead, mentor, and develop a team of project managers focused on onboarding projects and key account development</li>
<li>Set goals, define workflows, and establish KPIs to ensure smooth rollouts and long-term client success</li>
<li>Monitor project and account health throughout the entire customer lifecycle—both for your team and your own clients</li>
<li>Collaborate with fellow Team Leads and the SVP to align on strategy, resources, and project prioritization</li>
<li>Drive quality standards, customer satisfaction, and scalability by optimizing and structuring core processes</li>
<li>Support the hiring, onboarding, and continuous development of new team members</li>
</ul>
<h2 id="own-client-portfolio-approx-50">Own Client Portfolio (approx. 50%)</h2>
<ul>
<li>Manage the end-to-end onboarding and ongoing development of 2–6 premium clients, depending on project size and complexity</li>
<li>Act as the primary point of contact for key stakeholders—ensuring a seamless transition from Sales to Operations</li>
<li>Design and execute customized rollout strategies, including technical integrations and automated communication flows</li>
<li>Build and maintain long-term partnerships with premium clients by anticipating their needs and driving proactive solutions</li>
<li>Collaborate cross-functionally with Sales, Customer Success, Product, and Tech teams to resolve issues and scale improvements</li>
<li>Translate client feedback into feature requests and contribute to the strategic evolution of our product and services</li>
</ul>
<h2 id="what-everphone-offers-you">What Everphone offers you</h2>
<p><strong>Perks with purpose: Benefits at Everphone</strong> 
At Everphone, we’re powering people, not just phones. That’s why our benefits are designed with intention: to support your well-being, encourage your growth, and make your everyday life more enjoyable.  </p>
<p><strong>Your everyday space, elevated with Everphone</strong> 
We’ve created a workspace to support you in delivering your best work. Our bright, centrally located office is full of natural light and climatized with open spaces to breathe, quiet corners to focus, and a rooftop terrace that invites you to take your coffee breaks in the sun. We also offer: </p>
<ul>
<li>Adjustable desks</li>
<li>A laptop of your choice</li>
<li>A smartphone of your choice</li>
<li>Ergonomic chairs</li>
<li>A dog-friendly office
<strong>Flexible workplace, work where you work best</strong> 
Work at Everphone is built on trust. We know that life isn’t one-size-fits-all, and neither is your ideal work setup. That’s why we embrace flexibility with: </li>
<li>A hybrid work model</li>
<li>Our workation policy (work from abroad 1 month per year)
<strong>Your well-being:</strong><br>is our long-term investment, because we want you to feel great, stay inspired, and grow with us sustainably. We offer you: </li>
<li>Mental health support through Voiio</li>
<li>(Subsidized Urban Sports Club memberships)</li>
<li>Annual flu shots and eye tests</li>
<li>30 days of paid vacation yearly</li>
<li>A company pension plan to support you create your retirement plan</li>
<li>Extras vouchers through Circula, up to 50€ to use for grocery shopping, drugstores, hardware stores, gas stations and much more</li>
<li>A 348€ yearly subsidy for public transportation in Germany</li>
<li>And of course, we provide healthy snacks, good coffee, and fresh soft drinks
<strong>Community &amp; connection</strong> 
Community matters here. We aim to foster connection, inclusion, and give everyone a space to be seen and supported. Connect with your colleagues and join: </li>
<li>Our weekly company lunches and breakfasts events</li>
<li>Our casual Friday drinks</li>
<li>Our Summer- and Winterparty</li>
<li>Or our Employee Resource Groups
<strong>Learning is part of the job</strong> 
We believe learning is a journey, not a checkpoint. There is always space to explore new skills, ask questions, and grow. You will have access to: </li>
<li>Everphone Academy</li>
<li>Our EverLearn platform - lets learn from each other</li>
<li>Language classes paid by us (German and English)</li>
<li>Internal learning sessions and workshops</li>
</ul>
<h2 id="what-youll-need">What you’ll need</h2>
<ul>
<li>A degree in Business Administration, Business Informatics, or a related field</li>
<li>5+ years of experience in project management, client consulting, or key account management</li>
<li>Proven leadership experience in a team lead or senior project/account management role</li>
<li>Strong project governance skills with the ability to manage both onboarding and long-term account development</li>
<li>High customer orientation and confidence in working with senior stakeholders</li>
<li>Strong problem-solving and escalation handling skills with a solution-focused mindset</li>
<li>Analytical skills and the ability to work confidently with large datasets (e.g., performance data, customer usage patterns)</li>
<li>Excellent communication skills in <strong>German (C1)</strong> and <strong>English</strong>, <strong>both verbal and written</strong></li>
<li>Experience in automating customer-facing processes to improve efficiency and scalability</li>
<li>Proficiency in <strong>Google Workspace</strong> or <strong>MS Office</strong>; familiarity with tools like <strong>Asana</strong>, <strong>Jira</strong>, and ideally <strong>SQL</strong> is a big plus</li>
</ul>


Team Lead - Project Management (w/m/d)

Entrepreneur in Residence (w/m/d)

Mitarbeiter*in im Lager (w/m/d)

(Senior) Project Manager - Premium Clients (m/w/d)

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