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Encaja Talent

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We're partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal.In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.<h2>Your Role:</h2><ul><li>Provide customer support via phone and email, ensuring a professional and friendly experience</li><li>Assist with inquiries related to orders, deliveries, payments, and returns</li><li>Troubleshoot customer issues and provide clear, effective solutions</li><li>Act as a point of contact for external sellers, supporting their questions and needs</li><li>Provide information about digital products and platform services</li><li>Escalate and route more complex issues to the appropriate internal teams</li><li>Maintain accurate records of customer interactions and follow internal processes</li></ul><h2>Your Qualifications:</h2><ul><li>Fluent in Dutch (spoken and written) with good English skills</li><li>Previous experience in customer support or service roles is an advantage</li><li>Strong communication and problem-solving skills</li><li>Comfortable working with digital tools and customer management systems</li><li>Ability to work independently in a remote environment</li><li>Customer-focused mindset with attention to detail</li></ul><h2>The Offer:</h2><ul><li>Remote position within Portugal</li><li>Full-time contract with a 40-hour work week</li><li>Paid training (6 days, 8 hours per day) with structured onboarding</li><li>Training compensation provided upon successful completion</li><li>Base salary + meal allowance</li><li>Holiday and Christmas allowances paid monthly</li><li>Optional accommodation support (if applicable)</li><li>Health insurance from day one</li><li>22 days of paid annual leave + Portuguese public holidays</li><li>Opportunity to grow within an international and fast-paced environment</li></ul>

Support Specialist - Dutch Speaking

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