Business Consulting and Services

Encaja Talent

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We're partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the French Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide.<h2>Your Role:</h2><ul><li>Provide support to small and medium-sized businesses using Facebook and Instagram ads products.</li><li>Assist clients through various communication channels, including live chat, emails, and outbound phone calls.</li><li>Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers.</li><li>Identify trends and address challenges faced by multiple SMB clients.</li><li>Provide product and tool support to enhance clients’ advertising experience.</li></ul><h2>Your Qualifications:</h2><ul><li>Fluency in French (C2) and proficiency in English (B2).</li><li>Strong communication skills with a customer-focused attitude.</li><li>Ability to work in a fast-paced, innovative environment.</li><li>Experience in customer service or client support roles is an advantage.</li><li>Flexible availability to work on a rotating shift schedule, including weekends.</li></ul><h2>The Offer:</h2><ul><li>Comprehensive training program to prepare you for success.</li><li>Competitive salary package with meal allowance and health insurance from day one.</li><li>Holiday and Christmas bonuses, as well as other benefits.</li><li>Full-time position with 40 hours per week, on a rotating shift pattern (Monday to Sunday, 06:00 to 00:00).</li></ul>

Customer Delight Representative for the French Market

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