Customer Success Manager - EU Markets (Multilingual, German / French / Spanish)

About the opportunity

Enably is hiring on behalf of a fast-growing B2B SaaS company looking to add a Multilingual Customer Success Manager to support continued growth across European markets.

The company provides specialist software to operators in a traditional industry that is being modernised through better technology, automation and digital customer experiences. Its platform helps customers manage their businesses more efficiently, automate key processes and drive revenue growth.

This is a remote role for someone who enjoys building strong customer relationships, helping people get value from software, and working across different markets, languages and customer contexts.

You’ll support customers through onboarding, adoption and ongoing success, acting as a trusted guide as they set up, run and grow their businesses using the platform.

Why this role matters

The company is expanding across Europe, and success in new markets depends on more than great software.

Customers need to feel supported, understood and confident using the platform. That becomes even more important when you’re working across different languages, countries and ways of doing business.

As Customer Success Manager for EU markets, you’ll play a key role in helping customers get started well, stay engaged and see real value from the product. You’ll be close to the customer experience, spotting risks, identifying opportunities and feeding useful insight back into the wider business.

This is not a purely reactive support role. You’ll be expected to build relationships, understand customer goals, manage onboarding properly and help customers make the most of the platform over time.

Why this is a strong opportunity

This is a chance to join a fast-growing SaaS company at an important stage of European expansion.

For the right person, it offers the chance to:

• Own customer relationships across EU markets
• Use your language skills in a meaningful commercial role
• Help customers adopt software that supports real business growth
• Work across onboarding, adoption, retention and expansion
• Partner closely with Product, Sales and Support
• Influence how the company supports customers in new and growing markets

• Build experience in an international SaaS environment

  Location and working arrangement

The company is open to candidates based in:

• Belfast on a hybrid basis
• Remote within the UK
• Spain
• France
• Germany

For candidates based outside Belfast, this will be a remote role with occasional travel for team meetups, collaboration sessions or customer-related activity where required.

Candidates must be able to work with good overlap across core UK business hours and must have the right to work in their location.

The company is not currently intending to offer visa sponsorship for this role.

What you’ll be doing

• Onboarding new customers across EU markets, guiding them through setup, training and early adoption
• Supporting customers through email, chat, video and occasional in-person activity, especially where language or local context matters
• Building strong relationships with assigned accounts and staying close to their goals, progress and challenges
• Monitoring account health, product usage, customer sentiment and potential risks
• Helping customers get more value from the platform by promoting relevant features, workflows and best practice
• Acting as a trusted point of contact for customers as they grow their businesses
• Using tools such as HubSpot, Notion and Stripe to track customer progress, manage follow-ups and inform decisions
• Partnering with Product, Sales and Support to improve the customer experience
• Sharing market feedback and customer insight to help shape product priorities and internal processes
• Supporting customer retention, satisfaction and expansion opportunities across your markets

What they’re looking for

The company is looking for someone who combines strong relationship-building skills with structure, judgement and commercial awareness.

This role would suit someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages and ways of working.

You’ll likely be a strong fit if you have:

• Fluent English
• Professional fluency in at least two of the following languages: French, Spanish or German
• Experience in Customer Success, Account Management, Onboarding, Implementation, Support or a similar customer-facing SaaS role
• Strong communication skills, with the ability to explain software clearly and confidently to different types of customers
• A structured, organised approach and the ability to manage multiple customers, priorities and follow-ups at once
• Good commercial instinct, with the ability to spot risks, identify opportunities and help customers get real value from the platform
• Confidence working cross-functionally with teams such as Product, Sales and Support
• Comfort using systems and tools to stay organised, track progress and make sound decisions
• The ability to work remotely with good ownership, communication and follow-through
• Availability to work with strong overlap across core UK business hours

Experience that would be useful

The company would be especially interested in candidates who have experience with:

• B2B SaaS or technology businesses
• Customer onboarding, implementation or long-term account ownership
• Working with European or multi-market customers
• Delivering customer conversations across multiple channels, including email, video, phone and chat
• Supporting customers in a consultative way, not just reactively answering tickets
• Using customer success or CRM tools such as HubSpot, Intercom, Notion, Stripe or similar
• Working in a fast-growing startup or scaleup environment

Experience in the company’s specific industry is not required. What matters more is your ability to learn the product, understand customer needs and help customers succeed.

This role may not be the right fit if

This probably won’t be the right role if you are looking for:

• A purely reactive support role with little ownership
• A role where every task is closely directed day to day
• An entry-level position without prior customer-facing experience in a professional environment
• A role focused only on ticket resolution rather than onboarding, adoption, relationships and customer outcomes
• A working environment where processes are already fully built and nothing changes

What’s on offer

• Competitive salary, based on experience and location
• Share options
• 35 days holiday
• Private health insurance
• Company pension plan

Next steps

If this feels like a good fit for your skills and experience, apply today.

Applications will be reviewed on a rolling basis and the process will move quickly for strong matches.

Equal opportunities

Enably is committed to fair, inclusive hiring and we work with clients who take the same approach seriously.

We welcome applications from suitably qualified candidates of all backgrounds and are committed to ensuring a respectful and inclusive recruitment experience for everyone.

If you need any reasonable adjustments during the process, please let us know.