DyFlex Solutions

Technology, Information and Internet

51-200

Australia

**DyFlex is an established SAP Platinum Partner with offices across Australia.** We are recognised as a leader in SAP expertise, delivering fit-for-purpose solutions across greenfield and brownfield implementations, change management, and ongoing AMS services. Recently, we were awarded _Partner of the Year for SAP S/4HANA Cloud, public edition ANZ_ and the _SAP Australia Partner Excellence Award for Move to SAP S/4HANA_.

As a **Customer Success Manager** based in the Brisbane area, you will play a key role in ensuring our Queensland customers achieve long-term success with their SAP solutions. You’ll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex’s regional presence.

## Tasks

*   Work from home, with travel required to customer sites across Brisbane and the broader Queensland region
*   Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
*   Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
*   Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
*   Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
*   Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
*   Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
*   Build deep relationships with key decision-makers and stakeholders across customer organisations
*   Advocate for customer needs internally, contributing to product and service improvements
*   Meet or exceed goals for customer satisfaction, retention, and portfolio growth

## Requirements

*   Relevant tertiary qualifications in a technical, business, or software-related field
*   Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
*   Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
*   Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
*   Experience working in a fast-paced, customer-centric, and multi-cultural environment
*   Knowledge of cloud computing and emerging enterprise technologies
*   Exceptional written and verbal communication skills in English
*   Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
*   Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
*   Innovative mindset with a focus on improving processes and delivering scalable success

## Benefits

*   Work hands on with SAP’s newest technologies, including S/4HANA, BTP, and Joule
*   Benefit from competitive pay, company-provided laptop, and supportive work-life balance
*   Join a fast-growing SAP partner delivering projects with some of Australia’s leading enterprises

This is a fantastic opportunity to work with a hands-on team and top talent, with a focus on building our presence in Queensland.

DyFlex is committed to providing a safe, flexible, and respectful environment for staff, free from discrimination, bullying, and harassment. We are proud of our diverse and inclusive team as we continually improve together and achieve the best outcomes for our customers — we are the region's leading SAP Platinum Partner!

**Please note:**

*   **Visa sponsorship is not available**
*   **Only QLD-based candidates will be considered**

Employee

Manager

<p><strong>DyFlex is an established SAP Platinum Partner with offices across Australia.</strong> We are recognised as a leader in SAP expertise, delivering fit-for-purpose solutions across greenfield and brownfield implementations, change management, and ongoing AMS services. Recently, we were awarded <em>Partner of the Year for SAP S/4HANA Cloud, public edition ANZ</em> and the <em>SAP Australia Partner Excellence Award for Move to SAP S/4HANA</em>.</p>
<p>As a <strong>Customer Success Manager</strong> based in the Brisbane area, you will play a key role in ensuring our Queensland customers achieve long-term success with their SAP solutions. You’ll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex’s regional presence.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Work from home, with travel required to customer sites across Brisbane and the broader Queensland region</li>
<li>Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions</li>
<li>Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps</li>
<li>Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities</li>
<li>Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value</li>
<li>Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments</li>
<li>Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences</li>
<li>Build deep relationships with key decision-makers and stakeholders across customer organisations</li>
<li>Advocate for customer needs internally, contributing to product and service improvements</li>
<li>Meet or exceed goals for customer satisfaction, retention, and portfolio growth</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Relevant tertiary qualifications in a technical, business, or software-related field</li>
<li>Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space</li>
<li>Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)</li>
<li>Business acumen and curiosity to deepen your knowledge of SAP products and customer industries</li>
<li>Experience working in a fast-paced, customer-centric, and multi-cultural environment</li>
<li>Knowledge of cloud computing and emerging enterprise technologies</li>
<li>Exceptional written and verbal communication skills in English</li>
<li>Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders</li>
<li>Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities</li>
<li>Innovative mindset with a focus on improving processes and delivering scalable success</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Work hands on with SAP’s newest technologies, including S/4HANA, BTP, and Joule</li>
<li>Benefit from competitive pay, company-provided laptop, and supportive work-life balance</li>
<li>Join a fast-growing SAP partner delivering projects with some of Australia’s leading enterprises</li>
</ul>
<p>This is a fantastic opportunity to work with a hands-on team and top talent, with a focus on building our presence in Queensland.</p>
<p>DyFlex is committed to providing a safe, flexible, and respectful environment for staff, free from discrimination, bullying, and harassment. We are proud of our diverse and inclusive team as we continually improve together and achieve the best outcomes for our customers — we are the region&#39;s leading SAP Platinum Partner!</p>
<p><strong>Please note:</strong></p>
<ul>
<li><strong>Visa sponsorship is not available</strong></li>
<li><strong>Only QLD-based candidates will be considered</strong></li>
</ul>


IT Account Manager | SAP Customer Success Manager | Brisbane

SAP Test Manager - S/4HANA Public Cloud - Brisbane 

Dyflex Solutions logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.