Travel Arrangements

Dreamlines GmbH

201-500

United Kingdom

Are you ready to embark on a rewarding journey with Cruise 1st, the local arm of the globally acclaimed online cruise retailer, Dreamlines, headquartered in vibrant Hamburg, Germany!We're not just a travel company; we're trailblazers in the cruise industry, with a presence spanning five countries, united by a passion for global growth. In United Kingdom, we proudly operate under the distinct brand: Cruise1st. 

The main role of a Cruise Sales Consultant is to sell cruise holidays including bespoke itineraries to our customers in order to achieve and exceed sales targets whilst providing an exceptional level of customer service.

## Tasks

*   Converting incoming calls, emails, and web chats into bookings to meet personal sales targets
*   Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises, flights, hotel stays and land tours.
*   Upselling and booking ancillary products and services where appropriate.
*   Providing excellent call quality compliant with current industry regulations e.g. GDPR
*   Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty.
*   Remaining aware of current offers, promotions, discounts, and marketing campaigns and to use this information to maximise sales opportunities
*   Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in house training and being aware of current industry trends
*   Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.
*   Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original booking.
*   Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.

## Requirements

*   previous experience selling cruises or bespoke long-haul itineraries essential
*   Self-driven to work towards and exceed targets
*   Past telephone sales experience preferably in travel retail or tour-operating
*   Dynamic packaging experience preferred
*   Passionate and enthusiastic about selling cruises
*   Homeworking experience preferred
*   Good cruise and travel product and system knowledge
*   Previous experience of using Amadeus/GDS flight systems preferred but not essential

## Benefits

*   Competitive basic salary plus lucrative bonus scheme. **OTE £40K - £45K+**
*   Access to an employee discount platform which offers savings on many different providers
*   Access to all cruise line incentive schemes E.g., Shine Rewards, Myclubroyal etc.
*   Contributory company pension scheme
*   Educational cruise trips and ship visits
*   Discounts on cruises & holidays for family and friends
*   Refer a friend bonus

Employee

<p>Are you ready to embark on a rewarding journey with Cruise 1st, the local arm of the globally acclaimed online cruise retailer, Dreamlines, headquartered in vibrant Hamburg, Germany!We&#39;re not just a travel company; we&#39;re trailblazers in the cruise industry, with a presence spanning five countries, united by a passion for global growth. In United Kingdom, we proudly operate under the distinct brand: Cruise1st. </p>
<p>The main role of a Cruise Sales Consultant is to sell cruise holidays including bespoke itineraries to our customers in order to achieve and exceed sales targets whilst providing an exceptional level of customer service.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Converting incoming calls, emails, and web chats into bookings to meet personal sales targets</li>
<li>Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises, flights, hotel stays and land tours.</li>
<li>Upselling and booking ancillary products and services where appropriate.</li>
<li>Providing excellent call quality compliant with current industry regulations e.g. GDPR</li>
<li>Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty.</li>
<li>Remaining aware of current offers, promotions, discounts, and marketing campaigns and to use this information to maximise sales opportunities</li>
<li>Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in house training and being aware of current industry trends</li>
<li>Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.</li>
<li>Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original booking.</li>
<li>Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>previous experience selling cruises or bespoke long-haul itineraries essential</li>
<li>Self-driven to work towards and exceed targets</li>
<li>Past telephone sales experience preferably in travel retail or tour-operating</li>
<li>Dynamic packaging experience preferred</li>
<li>Passionate and enthusiastic about selling cruises</li>
<li>Homeworking experience preferred</li>
<li>Good cruise and travel product and system knowledge</li>
<li>Previous experience of using Amadeus/GDS flight systems preferred but not essential</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Competitive basic salary plus lucrative bonus scheme. <strong>OTE £40K - £45K+</strong></li>
<li>Access to an employee discount platform which offers savings on many different providers</li>
<li>Access to all cruise line incentive schemes E.g., Shine Rewards, Myclubroyal etc.</li>
<li>Contributory company pension scheme</li>
<li>Educational cruise trips and ship visits</li>
<li>Discounts on cruises &amp; holidays for family and friends</li>
<li>Refer a friend bonus</li>
</ul>


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