Digistore24

Software Development

51-200

Serbia

## Job Description

## Are you curious about what drives people’s decisions and passionate about turning insights into better products? We’re looking for a UX Researcher who can help our product teams understand our users, test ideas early, and make evidence-based decisions. If you love planning and running research studies, managing research operations, and collaborating with cross-functional teams, join Digistore24, the market leader in digital sales software.

\=> **Please note**: this is a temporary position for 1 year only.  

## Your new dream job

* **Plan and run user research projects** from start to finish: including interviews, usability testing, and surveys to help our teams understand user needs and improve product decisions.
* **Manage research operations** by coordinating participant recruitment, scheduling, incentives, and maintaining our research repository so that insights are easy to find and reuse.
* **Analyse and communicate findings** in clear, actionable ways through reports, summaries and visual frameworks such as personas and journey maps.
* **Collaborate with product managers, designers, and engineers** to define research questions, prioritise studies, and turn insights into product improvements.
* **Help scale research at Digistore24** by improving our processes, templates, and tools: making it easier for the whole team to run great studies.

**Your benefits at Digistore24**

Play a crucial role in shaping our future projects within a collaborative work environment, while enjoying flexibility in working time and location.

* Join an **international UX** team that values evidence-based decisions and continuous learning
* Grow your skills with a dedicated **training** budget and access to professional research tools
* **Work remotely** or from one of our partner coworking spaces (max. 3 days a week), with reliable internet access.
* Benefit from regular training and further education
* **Enjoy the stability of a successful German high-tech company** funded by its products, not investors
* **Be part of an outcome-focused team** and a culture of direct feedback
* **Modern equipment**: ThinkPad or MacBook
* International, collaborative team with strong cohesion
* Spectacular team events in various European countries
* **Autonomy** from day one
* First-name culture, no dress code, flat hierarchies
* Flexible working hours, Monday to Friday

## Requirements

Your superpowers
* **2–4 years of hands-on experience** in user research or research operations, ideally in a SaaS or e-commerce environment
* **Proven ability** to run qualitative studies independently (interviews, usability tests) and remotely
* **Experience with research tools** such as Lyssna, Hotjar, Typeform, Dovetail, or Airtable
* Strong communication skills in **English (C2) and German** (C2 or native speaker)
* Familiarity with agile, cross-functional product teams and user-centred design processes
* You’re a **curious and structured researcher** who loves uncovering insights that help teams build the right things
* You’re **skilled in qualitative methods** such as interviews, usability testing, and quantitative methods like surveys, A/B tests, or data tools and enjoy mixing qualitative and quantitative insights
* You can **manage research operations:** from recruiting participants and handling incentives to maintaining templates and repositories that make insights accessible for everyone
* You know how to **analyse data and turn findings** into stories that inspire change, whether through reports, personas, journey maps, or presentations
* You **communicate clearly** and work well with cross-functional teams — helping product managers, designers, and developers make evidence-based decisions
* You’re **proactive**, organised, and not afraid to take ownership of research questions, even when there’s ambiguity.

## This position is NOT for you if

* ⁠… you prefer to work without speaking to users or gathering real feedback
* … you find planning, coordinating, or recruiting for studies tedious
* … you’re uncomfortable presenting your findings or influencing stakeholders
* … you expect others to define what to research instead of identifying opportunities yourself
* … you need detailed instructions and rigid processes — this role requires flexibility and initiative

**Our values**

Please take a REALLY close look at the values. Are you ready to live them?

  
## Your typical day at Digistore24

* You start your day with a cup of coffee while checking feedback from yesterday’s study sessions or survey results. You jot down new ideas and plan your next steps.
* It’s time to sync with a product manager or designer to define this week’s research focus — maybe a usability test for a new checkout flow, or interviews to explore why users cancel subscriptions. You align on goals, scope, and participants.
* Next, you prepare and run research sessions: scheduling participants, moderating calls, or reviewing recordings. You collect insights and highlight early themes in your notes or repository so the team can follow along.
* In the afternoon, you synthesise findings into clear insights — writing short summaries, mapping journeys, or clustering quotes to identify patterns. You share your results in Slack or present them in a short meeting, making sure recommendations are concrete and actionable.
* Before wrapping up, you document everything in our research hub, update templates or frameworks that others can reuse, and plan your next round of discovery. You close your laptop with the satisfying feeling that your work helped the team make better, evidence-based decisions that truly impact our users.

Contract

Professional / Experienced

<h2 id="job-description">Job Description</h2>
<h2 id="are-you-curious-about-what-drives-peoples-decisions-and-passionate-about-turning-insights-into-better-products-were-looking-for-a-ux-researcher-who-can-help-our-product-teams-understand-our-users-test-ideas-early-and-make-evidence-based-decisions-if-you-love-planning-and-running-research-studies-managing-research-operations-and-collaborating-with-cross-functional-teams-join-digistore24-the-market-leader-in-digital-sales-software">Are you curious about what drives people’s decisions and passionate about turning insights into better products? We’re looking for a UX Researcher who can help our product teams understand our users, test ideas early, and make evidence-based decisions. If you love planning and running research studies, managing research operations, and collaborating with cross-functional teams, join Digistore24, the market leader in digital sales software.</h2>
=&gt; Please note: this is a temporary position for 1 year only. 
<h2 id="your-new-dream-job">Your new dream job</h2>
<ul>
<li>Plan and run user research projects from start to finish: including interviews, usability testing, and surveys to help our teams understand user needs and improve product decisions.</li>
<li>Manage research operations by coordinating participant recruitment, scheduling, incentives, and maintaining our research repository so that insights are easy to find and reuse.</li>
<li>Analyse and communicate findings in clear, actionable ways through reports, summaries and visual frameworks such as personas and journey maps.</li>
<li>Collaborate with product managers, designers, and engineers to define research questions, prioritise studies, and turn insights into product improvements.</li>
<li>Help scale research at Digistore24 by improving our processes, templates, and tools: making it easier for the whole team to run great studies.</li>
</ul>
Your benefits at Digistore24
Play a crucial role in shaping our future projects within a collaborative work environment, while enjoying flexibility in working time and location.
<ul>
<li>Join an international UX team that values evidence-based decisions and continuous learning</li>
<li>Grow your skills with a dedicated training budget and access to professional research tools</li>
<li>Work remotely or from one of our partner coworking spaces (max. 3 days a week), with reliable internet access.</li>
<li>Benefit from regular training and further education</li>
<li>Enjoy the stability of a successful German high-tech company funded by its products, not investors</li>
<li>Be part of an outcome-focused team and a culture of direct feedback</li>
<li>Modern equipment: ThinkPad or MacBook</li>
<li>International, collaborative team with strong cohesion</li>
<li>Spectacular team events in various European countries</li>
<li>Autonomy from day one</li>
<li>First-name culture, no dress code, flat hierarchies</li>
<li>Flexible working hours, Monday to Friday</li>
</ul>
<h2 id="requirements">Requirements</h2>
Your superpowers
<ul>
<li>2–4 years of hands-on experience in user research or research operations, ideally in a SaaS or e-commerce environment</li>
<li>Proven ability to run qualitative studies independently (interviews, usability tests) and remotely</li>
<li>Experience with research tools such as Lyssna, Hotjar, Typeform, Dovetail, or Airtable</li>
<li>Strong communication skills in English (C2) and German (C2 or native speaker)</li>
<li>Familiarity with agile, cross-functional product teams and user-centred design processes</li>
<li>You’re a curious and structured researcher who loves uncovering insights that help teams build the right things</li>
<li>You’re skilled in qualitative methods such as interviews, usability testing, and quantitative methods like surveys, A/B tests, or data tools and enjoy mixing qualitative and quantitative insights</li>
<li>You can manage research operations: from recruiting participants and handling incentives to maintaining templates and repositories that make insights accessible for everyone</li>
<li>You know how to analyse data and turn findings into stories that inspire change, whether through reports, personas, journey maps, or presentations</li>
<li>You communicate clearly and work well with cross-functional teams — helping product managers, designers, and developers make evidence-based decisions</li>
<li>You’re proactive, organised, and not afraid to take ownership of research questions, even when there’s ambiguity.</li>
</ul>
<h2 id="this-position-is-not-for-you-if">This position is NOT for you if</h2>
<ul>
<li>⁠… you prefer to work without speaking to users or gathering real feedback</li>
<li>… you find planning, coordinating, or recruiting for studies tedious</li>
<li>… you’re uncomfortable presenting your findings or influencing stakeholders</li>
<li>… you expect others to define what to research instead of identifying opportunities yourself</li>
<li>… you need detailed instructions and rigid processes — this role requires flexibility and initiative</li>
</ul>
Our values
Please take a REALLY close look at the values. Are you ready to live them?
<h2 id="your-typical-day-at-digistore24">Your typical day at Digistore24</h2>
<ul>
<li>You start your day with a cup of coffee while checking feedback from yesterday’s study sessions or survey results. You jot down new ideas and plan your next steps.</li>
<li>It’s time to sync with a product manager or designer to define this week’s research focus — maybe a usability test for a new checkout flow, or interviews to explore why users cancel subscriptions. You align on goals, scope, and participants.</li>
<li>Next, you prepare and run research sessions: scheduling participants, moderating calls, or reviewing recordings. You collect insights and highlight early themes in your notes or repository so the team can follow along.</li>
<li>In the afternoon, you synthesise findings into clear insights — writing short summaries, mapping journeys, or clustering quotes to identify patterns. You share your results in Slack or present them in a short meeting, making sure recommendations are concrete and actionable.</li>
<li>Before wrapping up, you document everything in our research hub, update templates or frameworks that others can reuse, and plan your next round of discovery. You close your laptop with the satisfying feeling that your work helped the team make better, evidence-based decisions that truly impact our users.</li>
</ul>

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