Deployment Engineer

Location: This is a hybrid position based out of Bucharest, Romania, requiring 3 days a week in the office.

The Deployment Engineer is a full-time, highly technical, and hands-on role dedicated to rapidly deploying the platform for our customers. This position is instrumental in accelerating the time to value by collaborating closely with the Customer Success team to plan, deploy, and operationalize the platform.

You will ensure the implementation and configuration of all aspects of the platform, including reporting, dashboards, policies, and overall system setup, to deliver maximum product value. Additionally, the role involves providing expert support, in-depth analysis, and research to tackle complex issues related to deploying sophisticated cybersecurity infrastructures. You will be expected to maintain a high level of proficiency with our products and solutions within customer networks.

Deployment and Execution:

• Expedite the platform's deployment process, ensuring timely delivery and high customer satisfaction.
• Collaborate with the Customer Success team to create and execute deployment plans tailored to each client's unique needs.
• Plan and execute the onsite and/or remote deployment of collectors at various client locations.
• Conduct site surveys and assessments to determine the best placement and setup for collection devices.

Configuration and Integration:

• Ensure customer deployments and configurations align with business use cases as defined by the Success team and drive platform adoption and implementation plans.
• Conduct system assessments and compatibility checks to ensure successful integration with existing client infrastructures.
• Work in collaboration with the Success team to refine and translate complex requirements and execute best practice solutions.

Support and Documentation:

• Provide expert support, in-depth analysis, and research to address complex issues related to deploying sophisticated cybersecurity infrastructures.
• Provide on-site and remote technical support during deployment, addressing any issues that arise promptly and effectively.
• Develop and maintain comprehensive deployment documentation, including configuration guides, troubleshooting manuals, and user guides.
• Train clients' technical staff on the operation and maintenance of integrated systems.

Collaboration:

• Interact across Success/Sales teams and development teams at the peer level as part of the customer onboarding process.
• Maintain a high level of technical proficiency and hands-on expertise with the products and solutions deployed within the customer’s network.

Experience:

• 3+ years of experience as a full-time Deployment Engineer highly preferred, or as a Professional Services Engineer, Consultant, or IT/Operations Engineering.
• 5+ years of experience in a combination of the following: designing, deploying, configuring, supporting, troubleshooting, debugging, and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large, and/or enterprise businesses.
• 3+ years of experience working in Security/IT/Healthcare/ICT/Commercial sectors.
• Experience analyzing, using, and configuring medium to enterprise networks.

Technical Skills:

• Familiarity/Experience in Cyber Security (i.e., Endpoint, SOAR, SIEM).
• Linux Operating System basic operation and troubleshooting (i.e., Redhat Linux / CentOS).
• Networking (LAN/WAN, Routing/Switching protocols, Network Security).
• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +, CEH) desired.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work independently and manage multiple deployment projects simultaneously.
• Ability to work effectively in an interrupt-driven environment and provide mentorship to other members of the work group.

Travel:

• Willingness to travel to client sites as needed (up to 60%).