Claims Officer

ControlExpert APAC specializes in innovative solutions for the automotive claims industry across the Asia-Pacific region. We are a trusted partner for insurance companies, repair shops, and car owners, offering services such as end-to-end claims management, digital assessments, fraud detection, and analytics. Our technology-driven approach streamlines claims processes, reduces costs, and enhances customer satisfaction. Backed by a team of highly skilled professionals, we deliver personalized solutions tailored to each client's needs. At ControlExpert APAC, continuous innovation and exceptional customer service drive our commitment to excellence.

Role Description

This is a full-time hybrid Claims Officer role based in Greater Kuala Lumpur, with the flexibility to work from home while operating in line with Australian business hours.

Duties

• Manage daily operations, including task assignment, claim handling, review and email correspondence.
• Handle and negotiate settlement with external parties.
• Manage and create data in spreadsheets and reports/presentation.
• Participate in projects and initiatives set to achieve the departmental and organization key goals.
• Communicate with internal & external parties on operation matters.
• Perform ad-hoc duties assigned when required.

• Must have knowledge of motor insurance claims & operations.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Ability to communicate effectively with the regional team and demonstrate a proactive approach.
• Detail-oriented with a focus on accuracy and efficiency.
• Computer literate with knowledge of Microsoft applications (Word, Excel, PowerPoint).
• Excellent communication skills, both oral and written (English).