Sports and Recreation Instruction

Chimosa - Zendo Management GmbH

11-50

Germany

Welcome to CHIMOSA - where fitness meets martial arts in the heart of Berlin. 

Our studio offers classes and personal training for kids and adults as well as individualized packages for private and corporate events. 

At CHIMOSA, we believe in _“building bridges between the East and West, fostering  
Understanding, Unity, Exchange, and Enlightenment amongst our diverse community  
through the universal anguage of martial arts.”_

We're a vibrant community hub embodying balance, respect, gratitude and community.

Are you ready for a role that surpasses traditional account management? At Chimosa, we're not just hiring a Customer Relations Manager; we're seeking a dynamic individual to lead community excellence.  
If you're a self-starter with a passion for personal development, martial arts, and impactful work, this is an opportunity for your professional growth.

## Tasks

Addressing Customer Needs: Handle inquiries and requests from customers, ensuring their needs are not just met but exceeded.  

Kids and Adult Department Oversight: Organize and coordinate activities within our Kids and Adult Departments for a positive experience.  

Collaboration Excellence: Collaborate with internal teams, contributing to process  
enhancements and orchestrating the growth of our community.  

Communication Mastery: Be the leader in communication – foster strong relationships,  
creating an open dialogue within Chimosa.  

Front Desk Team Leadership: Lead and mentor the front desk team, improving processes, gathering information, and helping build systems and procedures.  

Data Analysis and System Improvement: Analyze customer data and work on improving  
systems to enhance the overall customer experience.

Accounting and Software Handling: Manage customer accounts, including handling  
aspects related to the accounting side and utilizing customer management software like BSport.  

Brand Advocacy: Advocate for the Chimosa brand, communicating with companies and  
connecting customers to options and pricing packages.  
       

Market Research and Client Profiling: Conduct market research and gather information to understand our clients better, ensuring tailored services.

Sales Background and Professionalism: Utilize sales experience to maintain and build  
client relations, acting professionally in the dynamic sports, fitness, and martial arts industry.

Customer Platform Enhancement: Contribute to backend maintenance and create  
products for our customer platform, ensuring an improved customer experience.  

Ownership of Customer Experience: Own and shape the customer experience, taking the freedom to implement improvements and innovations.

## Requirements

Team Player and Passionate Contributor: A team player with a profound passion for martial arts and personal development, ready to contribute uniquely.

Communication Proficiency: Strong communication skills in English and German – a critical factor for success in our vibrant community.

Technical Acumen: Understand and navigate customer management software to develop tools for efficient system management and data analyses. Proficiency in Microsoft Office. Familiarity with funcitionality of WIX is a plus.  

Proactive Problem-Solver: Approach challenges proactively, viewing them as opportunities to contribute to our mission.  

Pride in Performance: Someone who takes pride in their work, eager to contribute with  
dedication.

## Benefits

Front-Row Growth Opportunity: Be at the forefront of Chimosa's exciting journey of expansion.  

Dynamic Professional Environment: A challenging and dynamic setting that encourages  
personal and professional development.  

Contribute to the Kids and Adult Departments: Shape the Kids and Adult Departments,  
leaving a lasting impact on our community.

Supportive Work Environment: Join a supportive team and workplace that values health, challenge, and continuous improvement.

If you are passionate about martial arts, personal development, and assisting others in achieving their goals, you are the skilled professional we're looking for.  
Ask yourself: Are you prepared to be a leader in our community? Can you bring enthusiasm, innovation, and a positive attitude to the table? If so, we want to hear from you!

Employee

Professional / Experienced

Welcome to CHIMOSA - where fitness meets martial arts in the heart of Berlin. 
Our studio offers classes and personal training for kids and adults as well as individualized packages for private and corporate events. 
At CHIMOSA, we believe in “building bridges between the East and West, fostering Understanding, Unity, Exchange, and Enlightenment amongst our diverse community through the universal anguage of martial arts.”
We&#39;re a vibrant community hub embodying balance, respect, gratitude and community.
Are you ready for a role that surpasses traditional account management? At Chimosa, we&#39;re not just hiring a Customer Relations Manager; we&#39;re seeking a dynamic individual to lead community excellence. If you&#39;re a self-starter with a passion for personal development, martial arts, and impactful work, this is an opportunity for your professional growth.
<h2 id="tasks">Tasks</h2>
Addressing Customer Needs: Handle inquiries and requests from customers, ensuring their needs are not just met but exceeded. 
Kids and Adult Department Oversight: Organize and coordinate activities within our Kids and Adult Departments for a positive experience. 
Collaboration Excellence: Collaborate with internal teams, contributing to process enhancements and orchestrating the growth of our community. 
Communication Mastery: Be the leader in communication – foster strong relationships, creating an open dialogue within Chimosa. 
Front Desk Team Leadership: Lead and mentor the front desk team, improving processes, gathering information, and helping build systems and procedures. 
Data Analysis and System Improvement: Analyze customer data and work on improving systems to enhance the overall customer experience.
Accounting and Software Handling: Manage customer accounts, including handling aspects related to the accounting side and utilizing customer management software like BSport. 
Brand Advocacy: Advocate for the Chimosa brand, communicating with companies and connecting customers to options and pricing packages. 
Market Research and Client Profiling: Conduct market research and gather information to understand our clients better, ensuring tailored services.
Sales Background and Professionalism: Utilize sales experience to maintain and build client relations, acting professionally in the dynamic sports, fitness, and martial arts industry.
Customer Platform Enhancement: Contribute to backend maintenance and create products for our customer platform, ensuring an improved customer experience. 
Ownership of Customer Experience: Own and shape the customer experience, taking the freedom to implement improvements and innovations.
<h2 id="requirements">Requirements</h2>
Team Player and Passionate Contributor: A team player with a profound passion for martial arts and personal development, ready to contribute uniquely.
Communication Proficiency: Strong communication skills in English and German – a critical factor for success in our vibrant community.
Technical Acumen: Understand and navigate customer management software to develop tools for efficient system management and data analyses. Proficiency in Microsoft Office. Familiarity with funcitionality of WIX is a plus. 
Proactive Problem-Solver: Approach challenges proactively, viewing them as opportunities to contribute to our mission. 
Pride in Performance: Someone who takes pride in their work, eager to contribute with dedication.
<h2 id="benefits">Benefits</h2>
Front-Row Growth Opportunity: Be at the forefront of Chimosa&#39;s exciting journey of expansion. 
Dynamic Professional Environment: A challenging and dynamic setting that encourages personal and professional development. 
Contribute to the Kids and Adult Departments: Shape the Kids and Adult Departments, leaving a lasting impact on our community.
Supportive Work Environment: Join a supportive team and workplace that values health, challenge, and continuous improvement.
If you are passionate about martial arts, personal development, and assisting others in achieving their goals, you are the skilled professional we&#39;re looking for. Ask yourself: Are you prepared to be a leader in our community? Can you bring enthusiasm, innovation, and a positive attitude to the table? If so, we want to hear from you!

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