Industrial Machinery Manufacturing

Cargo Floor

11-50

<p><strong>The Technical Support Specialist</strong> will provide expert technical assistance to customers, specializing in the installation, operation, and maintenance of Cargo Floor's advanced hydraulic and mechanical moving floor systems for trailers. This role involves hands-on work with hydraulic systems, mechanical components, and related trailer applications. The Technical Support Specialist will play a vital role in ensuring customers achieve optimal performance from their Cargo Floor systems, serving as a key point of contact for resolving technical challenges and ensuring high-quality support for our innovative trailer solutions.</p>
<h2>Tasks</h2>
<ul>
<li>Provide on-site and remote technical assistance to customers during hydraulic system installation and troubleshooting.</li>
<li>Guide customers through routine maintenance procedures to ensure the longevity of Cargo Floor systems.</li>
<li>Train customer teams on the proper use, maintenance, and troubleshooting of hydraulic systems.</li>
<li>Collaborate with engineering and production teams to address and resolve technical challenges.</li>
<li>Create and maintain technical documentation, including user manuals, troubleshooting guides, and training materials.</li>
<li>Collect feedback from customers regarding product performance and relay it to the product development team.</li>
<li>Support the sales team by providing technical expertise during customer meetings and trade shows.</li>
<li>Monitor industry trends to recommend product enhancements and innovations.</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Provide on-site and remote technical assistance to customers during system installation and troubleshooting.</li>
<li>Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field (mandatory).</li>
<li>Hands-on experience with mechanical and hydraulic systems, preferably in logistics or waste management equipment.</li>
<li>Strong diagnostic and problem-solving skills.</li>
<li>Excellent communication skills to explain technical concepts clearly to non-technical audiences.</li>
<li>Ability to travel frequently for on-site support and training.</li>
</ul>

Hydraulic Systems Technician

Employee

Sales Support Specialist

Sales Representative

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