Field Application Engineer - Mobile

Bragi is the audio platform that enables anyone to build smart audio products people love.
We were founded in Munich in 2013 and invented the true wireless category with The Dash, a full year before AirPods. Since then, we've invested more than $90 million in software and AI, and moved from building our own hardware to building the platform that makes everyone else's hardware smarter.
Today, Bragi brings world-leading services onto audio devices: music platforms, AI providers and productivity tools, all controlled through natural interaction rather than screens and taps. Our platform already supports more than 30 million devices. Partners include Bose, Skullcandy and Tozo, alongside services such as Fireflies, TuneIn, Endel, SoundCloud and many more.
As AI moves off the screen and into the ear, audio is becoming one of the most personal ways people interact with technology. We're building the platform that makes that possible, and the work you do here ships to millions of people.

Field Application Engineer – Mobile, Shenzhen-based

As a Field Application Engineer, you will support our Shenzhen Sales team by acting as the technical bridge between Bragi, our partners, and customers in the Chinese market. You will help customers successfully evaluate, integrate, test, and launch our technologies, with a focus on mobile SDK integration, Bluetooth/audio behavior, connected devices, and customer-facing technical support.

This is a remote role based in Shenzhen, China

Tasks

• Support customers and partners during product evaluation, integration, development, testing, and production
• Provide technical guidance for mobile SDK/app integration, Bluetooth connectivity, audio features, and connected device behavior
• Reproduce, debug, document, and escalate customer issues across mobile, firmware, hardware, and connectivity layers
• Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities
• Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams
• Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed
• Travel for on-site customer support when required

Requirements

• Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Mobile Integration Engineering, or a similar customer-facing technical role
• Strong experience with mobile app or mobile SDK integration
• Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation
• Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way
• Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently.
• Fluent Chinese and English, both spoken and written

Nice to Have

• Understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices
• Experience with embedded systems or firmware integration
• Experience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms
• Experience with hardware debugging tools, protocol analyzers, or simulation tools
• Background in consumer electronics, audio devices, semiconductor platforms, or Shenzhen-based hardware supply chains

Benefits

• The ability to be part of actively contributing to Bragi's next development process, being part of an R&D team in Shenzhen, China, and working with colleagues primarily based in Europe
• Exciting and challenging projects that will change how audio is consumed forever
• Work hand in hand with worldwide-known audio brands
• A chance to deliver a delightful experience to 50m+ users in the next 12 months (existing base is 30m+)
• Home-office and flexible working hours
• A flexible Learning & Development program, choose where you want to improve yourself