General Manager - Vienna

The Role

Are you an enthusiastic and visionary leader with a proven track record in driving operational excellence? Do you thrive in a fast-paced environment where you can shape and grow a business from the ground up? If you are ready to make a significant impact and take on the challenge of launching and managing our operations in Vienna, then we have an exciting opportunity to join us at Bob W as a General Manager!

As a General Manager, you will lead the launch and management of local operations, ensuring efficient oversight of our apartments and partner network. Your role will involve initiating and implementing new processes, as well as managing budgets and profit and loss (P&L) statements across our buildings in Vienna. You will lead your team to deliver exceptional guest experiences, fostering a positive and engaging culture.

In this role you will:

• Manage and launch local operations, focusing on 5-star guest experience, profitability and business growth.

• Manage and own budgets and P&L across our portfolio in Vienna.

• Define and scope your team goals based on company-wide OKRs and lead your team to deliver exceptional results.
• Take on the responsibility for hiring, onboarding, and offboarding team members.
• Develop cross-functional partnerships, actively solve problems, and unblock team members while positively challenging and encouraging participation.
• Be an active role model for Bob W's mission, strategy, and culture.
• Work on a rotating schedule (Monday–Sunday) with two days off weekly, including shared on-call responsibilities.

Our 5-star candidate:

• 5+ years of experience working in operations within the hospitality industry and at least 1-2 years with P&L ownership.
• Customer service-driven attitude and passion for delivering world-class guest experiences.
• Strong problem-solving skills, with the ability to proactively anticipate and address potential issues.
• Experience in hiring, onboarding, offboarding and leading a team.
• Excellent communication and time management skills.
• Fluent in German and English.
• Lives in Vienna.

We offer:

• The opportunity to re-invent the world’s largest industry by shaping a young and dynamic tech company with huge growth ambitions.
• Employee stock option plan.
• Unlimited holidays.
• Free nights and generous discounts at Bob W locations.
• Oliva mental well-being platform access.
• Development and growth opportunities.
• Regular team events.
• Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.