Customer Success Manager (German Speaker)

Are you ready to join an international company within the hotel and Saas Sector? Are you an experienced Customer Success Manager looking for your next challenge? Do you speak English and German fluently? Then this is the perfect opportunity for you!

Your responsibilities and impact working as a Customer Success Manager will be:
• Identify upsell opportunities by understanding customers' needs.
• Collaborate with sales to develop tailored proposals and strategies.
• Deliver demos and highlight additional benefits.
• Gain a comprehensive understanding of our product suite, competitor offerings, and pricing.
• Engage proactively with hoteliers to understand their goals and challenges.
• Act as the primary contact, building strong relationships with key stakeholders.
• Conduct regular check-ins to monitor progress and satisfaction.
• Identify ways to enhance hoteliers' experiences based on feedback.
• Provide training and resources to help hoteliers maximize our products.
• Develop and implement strategies to address customer concerns and reduce churn risks.

Skills, experiences and interests you need to succeed in this role:
• You speak a native level of German and English fluently
• You have at least 2 years of experience in customer success role or similar
• You have hotel experience
• You have experience in up-selling and cross-selling
• You are self-motivated, organized and have strong attention to detail
• You are patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
• You are motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities

What's in it for you?
• Freelance contract
• Competitive salary
• Free Food Fridays
• Mac Environment
• Annual Hotel Experience
• Equity
• Birthday & Christmas Vouchers
• Medical Aid Contribution
• Starting date: January 2025

Your Future Company:
Our client offers a SaaS product designed to streamline hotel management for small to medium-sized independent hotels. Their system assists with payment processing, bookings, cleaning management, and various other essential tasks. Serving over 2,000 clients, their hotel management solution is tailored for establishments with up to 100 beds, helping hoteliers efficiently manage their operations and enhance guest experiences.

Our client has offices in several locations, so please feel free to apply if you are located in Cape Town, Breda, Ghent or Valencia.