Customer Success Manager Retail (gn)

Your mission

Bikeleasing is growing rapidly - thanks to the passion and dedication of our team. We’re proud to promote sustainable mobility by making leasing solutions for bicycles and e-bikes simple and efficient. Our goal is to provide manufacturers, retailers, and end customers with a smooth and seamless experience. To meet growing demand, we’re expanding our team – and that’s where you come in!
As a Customer Success Manager Retail (gn), you’ll help us strengthen our foundation, unlock new potential, and achieve our shared goals.

• You are the first point of contact for our bicycle manufacturers, handling inquiries and coordinating processes
• You review and process leasing contracts and support the contract management workflow.
• You proactively resolve issues and ensure smooth communication between manufacturers, retailers, and internal teams
• You maintain and optimize our CRM database to improve the efficiency of daily operations.
• You support the sales team with complex customer inquiries in the areas of leasing and e-commerce, working closely with our Regional Account Managers (gn)

Your profile

• You have completed a commercial apprenticeship, a university degree, or hold a comparable qualification – ideally with experience in e-commerce, sales, or customer service
• Your background in working with external partners, preferably in the bicycle or mobility industry, sets you apart
• You bring strong communication skills, negotiation talent, and a confident, professional demeanor.
• You are solution-oriented, tackle challenges proactively, and have a genuine interest in sustainable mobility
• You are proficient in MS Office, ideally have experience with ERP or CRM systems, and possess basic English skills
• German language skills at a minimum of C1 (business fluent)

Why us?

We truly live team spirit – because YOU matter to us. Every day, our constantly growing team achieves great things, and we want you right there with us.

• In Account Management, we work in a hybrid model – the team is on-site two days a week.
• We’ll provide you with top-notch technical equipment so you can hit the ground running – both in our Uslar office and in your home office.
• You’ll benefit from flexible working hours with transparent overtime tracking.
• Planning to relocate to Germany or Austria? We’ll support you financially with your move.
• As a special perk, you’ll receive a €50 monthly voucher to use with over 100 partners – including Urban Sports, MediaMarkt, Kaufland, Lidl, gas stations, and many more.
• And on your birthday, we’ll top it off with an extra €60 voucher just for you!
• We also offer attractive benefits such as company pension contributions and capital-forming payments.

• And of course, you can lease up to two bikes through us – naturally!

  We see diversity as a strength. That’s why we welcome all applications and especially encourage people with disabilities or other challenges to apply.