The Bike Club

Sporting Goods Manufacturing

51-200

United Kingdom

At Bike Club, we offer subscriptions for children's bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It's sustainable and hassle-free.

With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children's bike sector. While our headquarters is in the United Kingdom, we are also active in Germany.

## Tasks

At Bike Club, our members are at the heart of everything we do and our Customer Service Team is key to making that happen. As a Customer Service Executive, you’ll help keep our community happy by delivering exceptional service across email, phone and social media.

Your day-to-day could include anything from helping parents choose the right bike, to resolving queries around deliveries, payments, or bike issues. No two days are the same, and we love it that way! You will:

*   Handle member queries across multiple channels, including emails, telephone, and social media.
*   Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
*   Act as the voice of the customer by gathering feedback and sharing insights with your team.
*   Communicate clearly and effectively, ensuring information is always shared clearly and concisely.
*   Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.

## Requirements

*   Genuinely care about offering the highest level of customer support.
*   Previous experience with CRM tools, preferably Salesforce.
*   Strong problem-solving skills, coupled with a natural curiosity and a desire to learn.
*   A high level of empathy and a commitment to exceeding customer expectations.
*   You actively seek out feedback to help yourself grow and improve.
*   Love the dynamic of a team environment, but are just as comfortable working independently.
*   You can remain positive when the going gets tough and when working under pressure.
*   A dependable, organised, and dedicated team player.
*   At least 1 year of real-life experience in a similar customer service role.

## Benefits

*   **Remote first** – work from anywhere in the UK. You will be required to attend a monthly in-person team meeting at our warehouse in East London
*   **Flexible hours** – 37.5 working hours per week. While some Saturday availability is required, we’re open to different work patterns. Our core hours are Monday - Friday, 9 am - 5:30 pm.
*   **Holidays** – 26 days annual leave plus bank holidays, with additional days accrued for each year worked
*   **Sustainability impact** – you will be working for a B Corp Certified company that actively contributes to environmental and social good
*   **Parental leave** – enhanced maternity and paternity leave
*   **Bike subscription** – £30/month discount towards Bike Club subscription

Apply Today! We invite you to forward your CV and a cover letter expressing your enthusiasm for the core values and vision of Bike Club. Join us, and let’s embark on this trailblazing journey together!

Employee

Entry level

<p>At Bike Club, we offer subscriptions for children&#39;s bikes that grow with your kids. Families pay a monthly fee, and when their children outgrow their bikes, we exchange them for a larger size. We refurbish the used bikes and make them available to other families. It&#39;s sustainable and hassle-free.</p>
<p>With over 80,000 bikes, we are the second-largest bike rental network globally, and the largest in the children&#39;s bike sector. While our headquarters is in the United Kingdom, we are also active in Germany.</p>
<h2 id="tasks">Tasks</h2>
<p>At Bike Club, our members are at the heart of everything we do and our Customer Service Team is key to making that happen. As a Customer Service Executive, you’ll help keep our community happy by delivering exceptional service across email, phone and social media.</p>
<p>Your day-to-day could include anything from helping parents choose the right bike, to resolving queries around deliveries, payments, or bike issues. No two days are the same, and we love it that way! You will:</p>
<ul>
<li>Handle member queries across multiple channels, including emails, telephone, and social media.</li>
<li>Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.</li>
<li>Act as the voice of the customer by gathering feedback and sharing insights with your team.</li>
<li>Communicate clearly and effectively, ensuring information is always shared clearly and concisely.</li>
<li>Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Genuinely care about offering the highest level of customer support.</li>
<li>Previous experience with CRM tools, preferably Salesforce.</li>
<li>Strong problem-solving skills, coupled with a natural curiosity and a desire to learn.</li>
<li>A high level of empathy and a commitment to exceeding customer expectations.</li>
<li>You actively seek out feedback to help yourself grow and improve.</li>
<li>Love the dynamic of a team environment, but are just as comfortable working independently.</li>
<li>You can remain positive when the going gets tough and when working under pressure.</li>
<li>A dependable, organised, and dedicated team player.</li>
<li>At least 1 year of real-life experience in a similar customer service role.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li><strong>Remote first</strong> – work from anywhere in the UK. You will be required to attend a monthly in-person team meeting at our warehouse in East London</li>
<li><strong>Flexible hours</strong> – 37.5 working hours per week. While some Saturday availability is required, we’re open to different work patterns. Our core hours are Monday - Friday, 9 am - 5:30 pm.</li>
<li><strong>Holidays</strong> – 26 days annual leave plus bank holidays, with additional days accrued for each year worked</li>
<li><strong>Sustainability impact</strong> – you will be working for a B Corp Certified company that actively contributes to environmental and social good</li>
<li><strong>Parental leave</strong> – enhanced maternity and paternity leave</li>
<li><strong>Bike subscription</strong> – £30/month discount towards Bike Club subscription</li>
</ul>
<p>Apply Today! We invite you to forward your CV and a cover letter expressing your enthusiasm for the core values and vision of Bike Club. Join us, and let’s embark on this trailblazing journey together!</p>


Customer Service Executive 

Junior Zweiradmechaniker (m/w/d)/ Junior Bike Mechanic

Zweiradmechaniker (m/w/d)/ Bike Mechanic

Bike Club logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.