Client Operations Manager

Copenhagen · Remote (Europe) · Contractor agreement

Bifrost Forge, Copenhagen-based with a team across Europe, is hiring a remote Client Operations Manager. You’ll own client management, proposals and delivery coordination across all our agencies from day one. You’ll report to the head of Bifrost Forge and work closely with each agency lead.

About Bifrost Forge

Bifrost Forge is a venture studio running four specialist agencies that sell and deliver together as one team: Stride (messaging, positioning, content, inbound), Relay (validation and outbound), Omnee (brand) and Four Nines (recruitment). Clients buy a single engagement, receive one point of contact, and see one invoice, with one agency leading and the others crewing the work. The client base spans B2B companies backed by PE and VC investors, as well as companies across the Bifrost Studios network. The studio is at the point where pipeline is growing faster than the agency leads can personally serve it, and this role exists to fix that.

Tasks

This is the operational lead for client success at Bifrost Forge. You own the proposal process end to end, hold the client rhythm across all four agencies, and keep delivery on track. The path from here is Head of Client Services with your own team, or running one of the agencies.

What you’ll do

• Run the full five-step proposal process (discovery call, per-agency research, strategy sync, proposal build, proposal call) and keep the template and service menu current.

• Own the client rhythm: set up channels and calendars, write pre-call agendas and post-call recaps, run weekly syncs, and keep a fixed weekly cycle of materials out and feedback in.

• Keep each client’s project plan up to date, flag dropped tasks before the client notices, and manage handoffs when several agencies work on the same client.

• Follow up with clients and the team so nothing sits unanswered for more than a working day.

• Produce a weekly read per client to the relevant agency lead, and a monthly scorecard covering proposal-to-win rate, churn, on-time delivery, and response times.

• Build and maintain delivery manuals for each service and flag renewals at least 30 days before they fall due.

• Set up the project structure from scratch when a new client comes on. We work in Claude, Granola, Linear, Attio, Slack and Google Workspace; you don’t need to know them all already, but you need to pick up tools fast.

Requirements

Must haves

• Agency, consultancy, or professional services background in a client-facing coordination role (account management, client services, engagement management, or operations).

• Has written or assembled proposals and scopes of work that won business and can share an anonymised example.

• Has managed delivery across more than one team or supplier simultaneously and kept it on time.

• Writes clear, short, correct English fast (agendas, recaps, client updates, proposal sections) in plain language.

• Uses AI tools daily for drafting, summarising, and task capture, and knows where they help and where they don’t.

• Own the delivery model across the studio and standardize delivery model and operations.

• Has run a weekly client meeting as the agenda owner, not as a note-taker.

• Right to work in the EU, EEA, UK or Switzerland

Nice to have

• Consulting, B2B marketing, outbound, or brand agency background; experience with PE- or VC-backed clients.

• Has worked inside a small founder-led business and built a process or template library others actually used.

Benefits

• Fully remote across Europe with a quarterly in-person team meetup.

• EUR 3,000–4,000 per month, structured as a contractor agreement.

• You run client management. The agency leads step back from it, and you work directly with all four of them.

• A defined growth path to Head of Client Services with your own team, or to leading one of the four agencies.

Our process

• Intro call with the recruiter

• In-depth interview

• Case and psychometric assessment

• Final interview

• References and offer