Local IT Support Assistant (Freelance / On-Demand)

About Azurreo

Azurreo is the telecommunications and technology arm of Seelon Holdings, a privately held international investment group operating across four continents. We specialise in telecom network performance testing, measuring quality of service (QoS) and quality of experience (QoE) for operators and technology vendors worldwide.

The role

We are looking for a reliable Local IT Support Assistant based close to our office in Mexico City to provide occasional on-site IT, equipment and operational support.

This is a freelance, on-demand engagement, not a full-time or part-time employee position. There are no fixed or guaranteed weekly hours. Assignments will be requested as operational needs arise and, whenever possible, scheduled in advance.

The work will mainly involve visiting our local office to handle equipment, coordinate shipments, maintain inventory records and provide basic hands-on IT support when a physical presence is required.

Office location:

• Regus Carso
• Miguel de Cervantes Saavedra 301, Torre Sur, Piso 14
• Col. Granada, Ciudad de México, CP 11520

What you will do

• Receive, prepare and coordinate incoming and outgoing shipments of laptops, IT equipment and other company materials, including working with carriers such as DHL and FedEx.
• Maintain accurate records of equipment received, stored, assigned, shipped or returned.
• Carry out physical inventory checks and update the corresponding digital records.
• Prepare, inspect and organise laptops, peripherals and other IT equipment when required.
• Provide basic on-site troubleshooting for laptops, peripherals, connectivity and office IT equipment.
• Follow instructions from Azurreo's IT and operations teams when an issue requires someone to be physically present at the office.
• Liaise with local vendors, couriers and service providers when necessary.
• Take photographs, record serial numbers or provide other documentation needed to confirm completed work.
• Report any damaged, missing or malfunctioning equipment promptly.
• Complete other occasional on-site IT or operational tasks within the scope of the engagement.

How the engagement works

This position is intended for someone who can provide occasional local support when needed.

• Work is assigned on an on-demand basis.
• There are no guaranteed minimum hours or fixed weekly schedule.
• Assignments may range from a short office visit to several hours, depending on the task.
• Most assignments will take place during normal Monday-to-Friday business hours.
• We will provide the task details and expected scope before each assignment whenever possible.
• The freelancer must be able to travel independently to the Regus Carso office.

What we are looking for

• Based in Mexico City and able to reach our Regus Carso office easily.
• Comfortable working independently and following remote instructions from international colleagues.
• Basic knowledge of laptops, computer peripherals and common IT troubleshooting.
• Good organisational skills and strong attention to detail.
• Reliable and careful when handling company equipment.
• Able to maintain accurate records and provide clear updates after completing an assignment.
• Good communication skills.
• Previous experience in IT support, office operations, logistics, inventory management or a similar role is an advantage.
• Working knowledge of English is an advantage, particularly for communicating with Azurreo's international teams.

Location requirement

You must live or be based within easy travelling distance of our Mexico City office.

Because the purpose of this engagement is to provide physical support when our remote teams cannot resolve a task remotely, proximity to the office is an important requirement.

When applying, please indicate approximately how long it would normally take you to reach the Regus Carso office.

What we offer

• Flexible, on-demand freelance assignments.
• Clear instructions and support for each intervention.
• Exposure to the operations of an international telecommunications and technology company.
• The opportunity for recurring assignments based on operational needs, availability and reliability.
• Collaboration with colleagues working across multiple countries.

Please note: This is a freelance/on-demand engagement. It does not provide fixed working hours or guarantee a minimum volume of assignments.

Interested?

If you are based close to our Mexico City office, are comfortable with flexible on-demand assignments, and enjoy practical IT and operational work, we would be happy to hear from you.

Please apply with your CV and complete the short screening questions below. As proximity and availability are important for this engagement, please answer these questions as accurately as possible.