Metalworking Machinery Manufacturing

Ananda B.V.

11-50

onsite on French customer office

Funded training, courses and certifications to grow your skills.

Career Training

A work phone, in some cases also for private use.

Company cellphone

A laptop and the software you need, provided by the employer.

Company laptop

An employer-supported pension scheme to build up retirement savings.

Company pension plan

A free parking space at or near the workplace.

Free parking

Innovation

Mutual respect

Open-mindedness

Passion

Reliability

Teamwork

ananda introduction

For our office at Arnhem, we're looking for some colleagues for 36- 40 hrs a week. 
Due we're a start up in the Netherlands, there will be enough challenges and some freedom to fill in at your own discretion. 
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Since our netherlands branch is not so big,we may also need you take charge of office administration role.
<h2>Tasks</h2>
Answer the Call Center hotline line call by suitable communication lauguage in daily working time.
Respond quickly (normally within 24h) and follow customer's issues or complaints for solutions, and visit customer if need.
Checking the call center emails in daily working time and feedback to customer normally within 24h.
Create the CRM tickets when receive the customer requirements or issues, and forword to and follow with the right person in team weekly in order to get the solutions and to push the completion of the issues.
Keep good communication and relationship with customers for customer satisfication.
Need to call back to customer or email to customer in time for the solution feedback.
Cooperation with other teams for support for customer and other important iob arranged by company team. (e.g., administrative tasks like managing guest reception, supporting business trips, payroll activities, procurement of office supplies and services, and HR support).
<h2>Requirements</h2>
<ul>
<li>Previous experience in a customer support role.</li>
<li>Strong phone and verbal communication skills along with active listening.</li>
<li>Familiarity with CRM systems and practices.</li>
<li>Customer focus and adaptability to different personality types.</li>
<li>Ability to multi-task, set priorities and manage time effectively.</li>
<li>Language Skill: English, Dutch, either German or French - perferred both.</li>
</ul>
<h2>Benefits</h2>
What the company offers:
25 holidays
Pension Plan
Partial travel reimbursement
Thorough onboarding and growth opportunities
Join Ananda B.V., a leader in Metalworking Machinery Manufacturing, as a Call Center Representative. Elevate your career with cutting-edge innovation and exceptional growth opportunities. Apply now and make an impact!

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