Metalworking Machinery Manufacturing

Ananda B.V.

11-50

onsite on French customer office

Funded training, courses and certifications to grow your skills.

Career Training

A work phone, in some cases also for private use.

Company cellphone

A laptop and the software you need, provided by the employer.

Company laptop

An employer-supported pension scheme to build up retirement savings.

Company pension plan

A free parking space at or near the workplace.

Free parking

Innovation

Mutual respect

Open-mindedness

Passion

Reliability

Teamwork

ananda introduction

<p>Looking for a U.S.-based candidate available for long-term employment without sponsorship. Remote work is acceptable; occasional client travel required. Fluent in English and Chinese.</p>
<h2>Tasks</h2>
<ul>
<li>Provide certain support for certain issues to customer online or offline.</li>
<li>Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.</li>
<li>Following RMA in CRM and record the returns to customer in on-line list.</li>
<li>Service Planning for next week, need plan for more visiting to customer side for service.</li>
<li>Weekly meeting to review about issues and RMA following within team and cooperation.</li>
<li>One basic Monthly report about the main work.</li>
<li>Need to follow the related task list of call center project by time line.</li>
<li>Normal customer visiting and good communication.</li>
<li>Certain feedback or analysis report.</li>
<li>Keep good communication and relationship with customers for customer satisfaction.</li>
<li>Make some certain training for customers about products or Ananda link.</li>
<li>Service process review together to make more efficient.</li>
<li>Support visiting customers for some certain other support, like supporting business.</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>Experience in assembling or repairing industrial products and equipment.</li>
<li>2+ years experiences related working experience.PCBA welding experience and skill is preferred.</li>
<li>Minimum secondary level of education.</li>
<li>English and Chinese as working language, with strong communication skills.</li>
<li>Good knowledge of MS Office and any ERP System.</li>
</ul>
<h2>Benefits</h2>
<p>1.Join a global leader in e-bike motor systems, as a Service Technician in France. You’ll play a key role in ensuring top-notch service, analyzing and solving technical issues, and supporting our partners.</p>
<p>2.good salary and benefits</p>
<p>Join Ananda B.V. as a Feild Service Engineer and drive innovation in eDrive solutions. Elevate your career in a dynamic environment focused on cutting-edge mobility technology.</p>

Field Service Engineer-Speak Chinese and English fluently

Employee

Service Technician for Motors-based in France

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