Senior Operations Manager – Revenue Operations (m/w/d)

These tasks are waiting for you

• Own and continuously evolve our full-funnel CRM setup (HubSpot): Optimize system configuration, data structures, and funnel logic across Sales, Marketing and Service Hubs to match Alteos' business model.
• Design and automate revenue workflows: Build scalable workflows for lead nurturing, partner onboarding, customer support, reporting and lifecycle tracking – ensuring smooth tool integration (e.g. Asana, Zapier, Metabase) and compliance.
• Act as strategic business partner to commercial and operational teams: Align with Sales, Marketing, Customer Care & Claims to improve processes, track performance, and ensure end-to-end visibility across the revenue lifecycle.
• Enable commercial decision-making through data: Translate business goals into measurable KPIs, analyze partner commissions and churn drivers, and deliver insights that drive margin and growth.
• Scale growth through automation and intelligence: Identify and implement AI-driven solutions that improve efficiency, scalability, and operational speed.
• Promote transparency and data literacy: Train teams on shared KPIs, dashboards, and processes – and foster a culture of data ownership across the organization.

This is what you bring to the table

• You’ve got 4–6 years of experience in Revenue Operations, CRM admin or process optimization – ideally in a digital, B2B2C or embedded insurance setting.
• You know your way around HubSpot – Sales, Marketing and Service Hubs are your playground.
• You’ve built and improved CRM setups, automated workflows and created reporting structures that actually work.
• You work confidently with data and KPIs, and know how to turn insights into decisions that move the business forward.
• You bring a structured, analytical mindset, but you’re also pragmatic and proactive when things get complex.
• You enjoy working across teams, aligning people and processes to keep everyone moving in the same direction.
• (Bonus) You’ve had exposure to insurance or claims ops – or you’re curious to get into it.

What we offer

Together with our investor, AXA, we offer a combination of entrepreneurial freedom, leading technological know-how, reliability and extensive experience in the conception and management of insurance solutions that is rather unusual for the insurance industry.

When you become part of our team, you can expect to work with incredibly versatile and talented colleagues.

• The opportunity to lead and grow an exciting team
• The opportunity to shape the future of insurance by contributing to the strategy and success of Alteos and further advancing one of the worlds leading core insurance systems
• Modern working in the middle of Berlin's City-West, with a wide range of perks and benefits. To name a few: subsidized lunch & one free lunch a week, discount on BVG ticket, company (e-)bike leasing, urban sports club, mental well-being app
• Many opportunities to connect with your colleagues outside of daily work, e.g.through team events, weekly yoga classes, team runs and more
• A flexible work model (hybrid working role)