Director of Wellness

We are seeking an experienced, service-driven, and commercially minded Director of Wellness to lead the launch and daily operation of the Spa & Wellness experience within an upcoming Luxury Collection hotel project in Seville.

This position is designed for a hospitality professional who understands the standards of luxury service and has a proven background managing spa operations within premium or luxury hotel environments. The ideal candidate combines operational excellence, team leadership, guest experience expertise, and strong commercial awareness.

Spa Operations & Guest Experience

• Lead the day-to-day operation of the Spa & Wellness facilities, ensuring exceptional service standards at all times.

• Design and maintain a guest journey aligned with luxury hospitality expectations.

• Ensure all treatment protocols, service rituals, and operational procedures are executed consistently.

• Manage booking flows, guest feedback, and service recovery processes.

• Oversee hygiene, health, safety, and wellness compliance standards.

Team Leadership & Talent Development

• Recruit, onboard, train, and develop Spa therapists and wellness professionals.

• Build a culture of excellence, accountability, and guest-centric service.

• Conduct regular performance reviews and coaching sessions.

• Schedule staffing efficiently to optimize service delivery and productivity.

Commercial & Business Performance

• Drive revenue growth through treatment optimization, retail sales, memberships, and wellness experiences.

• Monitor KPIs including occupancy, RevPAR contribution, treatment utilization, retail conversion, and guest satisfaction scores.

• Prepare budgets, forecasts, and operational reports.

• Identify opportunities for upselling and partnership development.

Brand & Experience Development

• Collaborate with Hotel Leadership to position the Spa as a destination wellness offering within Seville’s luxury market.

• Support pre-opening activities including SOP creation, supplier coordination, and operational readiness.

• Ensure alignment with Luxury Collection service philosophy and brand expectations.

Required Experience

• Minimum 5–8 years of experience in Spa Management or Spa Operations leadership.

• Mandatory experience managing Spa facilities within luxury or upscale hotels.

• Experience in pre-opening projects will be considered a strong advantage.

• Proven track record delivering operational and commercial results.

Skills & Competencies

• Exceptional leadership and people management capabilities.

• Strong understanding of luxury guest expectations and wellness trends.

• Financial acumen and KPI-driven decision making.

• High attention to detail and service excellence mindset.

• Excellent communication and stakeholder management skills.

Languages

• Fluent English (mandatory)
• Fluent Spanish (mandatory)
• Additional languages are considered an advantage.