aeydē GmbH

Retail Apparel and Fashion

11-50

Germany

## Your tasks

* Act as the primary point of coordination for the B2B Operations & Fulfillment team, ensuring seamless communication with internal stakeholders and 3PL partners.
* Oversee staffing and holiday planning to maintain uninterrupted operations and sufficient capacity during peak periods.
* Manage B2B inbound processing, including system uploads, coordination with 3PL partners, and warehouse booking-in processes.
* Coordinate with B2B clients to ensure compliance with specific shipping instructions, prepare shipping documents and labels, manage customs submissions, upload to client portals, and oversee ship-outs with the warehouse/3PL.
* Ensure an exceptional customer experience by handling return requests and claims resolutions with efficiency and care.
* Proactively track B2B orders and go-live dates to ensure deliveries are smooth and launches are on-time
* Collaborate closely with 3PL partners to ensure smooth operations, high service levels, and sufficient capacity allocation, especially during peak periods.
* Drive continuous improvement of SOPs, SLAs, and KPIs to enhance efficiency, reduce operating costs, and maintain high service standards for B2B operations.
* Build and maintain strong relationships with internal and external stakeholders through structured engagement, including monthly check-ins, quarterly reviews, and on-site visits.

## Your profile

* 5+ years of professional experience in operations, fulfillment, or supply chain management, preferably in the fashion, luxury, or consumer goods sector.
* Academic degree and/or professional training in operations, supply chain management or a related business field
* Proven track record of managing B2B logistics, including experience with shipping, customs documentation, and 3PL coordination.
* Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.
* Excellent communication and interpersonal skills for building relationships with clients, stakeholders, and 3PL partners.
* Strong proficiency in G Suite and/or MS Office applications, experience with Oracle NetSuite or other ERP systems is a strong plus
* Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
* Start-up mindset with a can-do attitude and a solution-oriented approach.
* Excellent communication skills in English (both verbal and written), German is a plus

## Why us?

* A modern office in the center of Berlin
* Once-per-season gift voucher, to be used on Aeyde footwear and accessories
* Subsidized Urban Sports Club membership or Berlin Public Transport pass
* German lessons for international employees

Employee

Professional / Experienced

<h2 id="your-tasks">Your tasks</h2>
<ul>
<li>Act as the primary point of coordination for the B2B Operations &amp; Fulfillment team, ensuring seamless communication with internal stakeholders and 3PL partners.</li>
<li>Oversee staffing and holiday planning to maintain uninterrupted operations and sufficient capacity during peak periods.</li>
<li>Manage B2B inbound processing, including system uploads, coordination with 3PL partners, and warehouse booking-in processes.</li>
<li>Coordinate with B2B clients to ensure compliance with specific shipping instructions, prepare shipping documents and labels, manage customs submissions, upload to client portals, and oversee ship-outs with the warehouse/3PL.</li>
<li>Ensure an exceptional customer experience by handling return requests and claims resolutions with efficiency and care.</li>
<li>Proactively track B2B orders and go-live dates to ensure deliveries are smooth and launches are on-time</li>
<li>Collaborate closely with 3PL partners to ensure smooth operations, high service levels, and sufficient capacity allocation, especially during peak periods.</li>
<li>Drive continuous improvement of SOPs, SLAs, and KPIs to enhance efficiency, reduce operating costs, and maintain high service standards for B2B operations.</li>
<li>Build and maintain strong relationships with internal and external stakeholders through structured engagement, including monthly check-ins, quarterly reviews, and on-site visits.</li>
</ul>
<h2 id="your-profile">Your profile</h2>
<ul>
<li>5+ years of professional experience in operations, fulfillment, or supply chain management, preferably in the fashion, luxury, or consumer goods sector.</li>
<li>Academic degree and/or professional training in operations, supply chain management or a related business field</li>
<li>Proven track record of managing B2B logistics, including experience with shipping, customs documentation, and 3PL coordination.</li>
<li>Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.</li>
<li>Excellent communication and interpersonal skills for building relationships with clients, stakeholders, and 3PL partners.</li>
<li>Strong proficiency in G Suite and/or MS Office applications, experience with Oracle NetSuite or other ERP systems is a strong plus</li>
<li>Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.</li>
<li>Start-up mindset with a can-do attitude and a solution-oriented approach.</li>
<li>Excellent communication skills in English (both verbal and written), German is a plus</li>
</ul>
<h2 id="why-us">Why us?</h2>
<ul>
<li>A modern office in the center of Berlin</li>
<li>Once-per-season gift voucher, to be used on Aeyde footwear and accessories</li>
<li>Subsidized Urban Sports Club membership or Berlin Public Transport pass</li>
<li>German lessons for international employees</li>
</ul>


Operations & Fulfillment Manager B2B (f/m/d)

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