aeydē GmbH

Retail Apparel and Fashion

11-50

Germany

## Your tasks

* Assist with B2B inbound processing, including ERP system uploads, syncing orders to our 3PL, coordinating inbound deliveries, tracking & monitoring book-ins, and expediting book-in requests as needed.
* Prepare outbound shipments by completing shipping documents, shipping labels, customs procedures, creating IFI’s, ERP uploads, uploading to client portals, as well as arranging ship-outs and pick-ups with our 3PL.
* Review and ensure compliance with B2B client delivery manuals, updating internal manuals as needed to ensure orders meet specific client requirements.
* Deliver exceptional customer service by responding promptly to inquiries and requests from B2B clients with clear and effective communication.
* Collaborate with the team to resolve B2B client claims and return requests, working closely with the Production team to send products for repair, monitor factory claims, and ensure timely resolutions.
* Proactively track and monitor B2B orders, ensuring deliveries align with go-live dates and launches, and maintain accurate records in the ERP system.
* Support the team in defining, updating, and maintaining Standard Operating Procedures (SOPs) to ensure consistency and efficiency across processes.
* Contribute to the streamlining and optimization of customer service and operations processes for the B2B wholesale channel.

## Your profile

* 1–2 years of experience in supply chain management, sales administration, operations, logistics, or B2B customer service.
* Academic degree and/or professional training in operations, supply chain management, business administration or a related business field
* Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.
* Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
* Start-up mindset with a can-do attitude and a solution-oriented approach.
* Excellent communication skills in English (both verbal and written), German is a plus

## Why us?

* A modern office in the center of Berlin
* Once-per-season gift voucher, to be used on Aeyde footwear and accessories
* Subsidized Urban Sports Club membership or Berlin Public Transport pass
* German lessons for international employees

Employee

Professional / Experienced

<h2 id="your-tasks">Your tasks</h2>
<ul>
<li>Assist with B2B inbound processing, including ERP system uploads, syncing orders to our 3PL, coordinating inbound deliveries, tracking &amp; monitoring book-ins, and expediting book-in requests as needed.</li>
<li>Prepare outbound shipments by completing shipping documents, shipping labels, customs procedures, creating IFI’s, ERP uploads, uploading to client portals, as well as arranging ship-outs and pick-ups with our 3PL.</li>
<li>Review and ensure compliance with B2B client delivery manuals, updating internal manuals as needed to ensure orders meet specific client requirements.</li>
<li>Deliver exceptional customer service by responding promptly to inquiries and requests from B2B clients with clear and effective communication.</li>
<li>Collaborate with the team to resolve B2B client claims and return requests, working closely with the Production team to send products for repair, monitor factory claims, and ensure timely resolutions.</li>
<li>Proactively track and monitor B2B orders, ensuring deliveries align with go-live dates and launches, and maintain accurate records in the ERP system.</li>
<li>Support the team in defining, updating, and maintaining Standard Operating Procedures (SOPs) to ensure consistency and efficiency across processes.</li>
<li>Contribute to the streamlining and optimization of customer service and operations processes for the B2B wholesale channel.</li>
</ul>
<h2 id="your-profile">Your profile</h2>
<ul>
<li>1–2 years of experience in supply chain management, sales administration, operations, logistics, or B2B customer service.</li>
<li>Academic degree and/or professional training in operations, supply chain management, business administration or a related business field</li>
<li>Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.</li>
<li>Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.</li>
<li>Start-up mindset with a can-do attitude and a solution-oriented approach.</li>
<li>Excellent communication skills in English (both verbal and written), German is a plus</li>
</ul>
<h2 id="why-us">Why us?</h2>
<ul>
<li>A modern office in the center of Berlin</li>
<li>Once-per-season gift voucher, to be used on Aeyde footwear and accessories</li>
<li>Subsidized Urban Sports Club membership or Berlin Public Transport pass</li>
<li>German lessons for international employees</li>
</ul>


Operations Coordinator B2B (f/m/d)

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