ServiceNow Platform Specialist (m/f/d)

We are looking for a ServiceNow Platform Specialist (m/f/d) to support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry based in Bubendorf. In this role, you will focus on administration, optimization, and continuous improvement of the platform, ensuring stable operations and high-quality service delivery.

• Pre-qualify, analyze, and resolve incidents and service requests in close collaboration with the Managed Services team

• Identify improvement and optimization opportunities across workflows and platform processes by:
  - Supporting the deprecation of obsolete customizations and flows
  - Analyzing incident and request trends
  - Gathering and structuring user feedback

• Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective

• Translate data and insights into concrete optimization and automation opportunities to improve the technical implementation of current workflows

• Support and maintain documentation of existing workflows and implementations, ensuring documentation remains up to date, clear, and aligned with best practices

• Contribute to the continuous improvement of platform standards, guidelines, and documentation quality

• Specify clear and structured implementation stories in close alignment with the Product Owner, ensuring consistent documentation by defining business and technical requirements, acceptance criteria, dependencies, and test scenarios

• Support testing and validation from a functional and business perspective, ensuring quality before deployment

• Bachelor’s degree in computer science, business informatics, or equivalent experience in a technical field

• Hands-on experience with ServiceNow, including administration and development

• Strong knowledge of the ServiceNow ITSM module and ITSM processes

• Experience working in Agile environments; familiarity with DevOps practices is a plus

• Ability to analyze complex processes and translate them into structured requirements and improvements

• ServiceNow certifications are an advantage

• Fluency in English required; German is a plus

• Strong analytical and problem-solving skills

• High level of ownership, accountability, and quality awareness

• Collaborative mindset with the ability to work effectively across technical and non-technical teams

• Strong time management skills, with the ability to self-organize, prioritize effectively, and deliver high-quality results in a fast-paced environment

• Self-driven personality with a strong continuous improvement mindset and excellent communication skills

• 5 weeks of vacation / 40-hour work week
• Coverage of certification costs
• Reka Card with 20% discount on up to CHF 2,400
• CHF 400 contribution towards a gym membership