Aeon Laser is a leading provider of high-performance laser cutting and engraving systems. Our customers range from small businesses to industrial manufacturers, and we pride ourselves on delivering not just machinesbut exceptional support and expertise.
We are looking for a highly capable Technical Support Specialist to help customers operate, troubleshoot, and get the most out of their laser systems.
This is not a call-center role. You’ll be solving real technical problems involving mechanics, electronics, and software often under time pressure.
What You’ll Do
Troubleshoot customer issues with laser machines (remote and occasionally on-site)
Diagnose problems across:
Mechanical systems (motion, alignment)
Electrical components (power supplies, wiring)
Software (LightBurn, RDWorks, networking)
Guide customers through repairs and maintenance
Create and improve technical documentation and video guides
Work closely with engineering and product teams to resolve recurring issues
Escalate complex problems and track resolutions
Provide fast, clear, and professional communication with customers
Core Requirements
Strong mechanical and electrical troubleshooting skills
Ability to diagnose problems logically and efficiently
Comfortable working with tools and equipment
Experience with CNC machines, lasers, or similar equipment (highly preferred)
Basic understanding of:
Motors, belts, and motion systems
Power supplies and electrical components
Computer/software troubleshooting
Competitive salary (based on experience)
Performance-based incentives
Opportunity to grow into senior technical or product roles
Calm under pressure
Clear communicator (can explain complex things simply)
Detail-oriented
Problem-solver mindset (not script-reader)
Takes ownership of issues
We are looking for people who can think not just follow instructions. If you enjoy solving real technical problems and helping customers succeed, we want to hear from you.
Aeon Laser USA is affiliated with Engraving Machines Plus, Corp (EMP), established in 2008 in Melbourne, Florida. With over 16 years of experience, we know CO2 lasers inside and o…