Customer Service Agent (Portuguese-Speaking, Work from Namibia)
Our client is a global company strongly focused on engineering & technology, powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.
Description
Do you enjoy being in daily contact with customers and offering them the best possible service for processing their orders? Do you feel comfortable in an international environment and appreciate the insight into the various customer segments that we serve with our globally distributed locations?
This role is an excellent opportunity for a highly motivated individual who enjoys acting as a central interface to our customers to ensure sustainable success.
Suppose you love to master challenges through precise work and use your excellent communication skills in daily interaction with our global customer base. In that case, you are the perfect addition to our team.
Tasks
Roles & Responsibilities
- Follow up on diverse customer inquiries about prices, product lead times and tracking numbers
- Handle customer phone calls, English and German
- Manage the customer master data in the ERP system
- Proactively supporting the procurement team with the demand planning
Requirements
Skills
- Commercial degree/qualification or similar
- 2+ years professional experience in the areas of customer service and/or logistics
- Proactive, precise, and service-oriented way of working
- Organizational talent with excellent teamwork and communication skills
- High degree of independence and commitment
- Strict requirement: Excellent Portuguese and English skills: reading, writing, speaking: Level C2 CEFR
- Sound knowledge of Microsoft Office and ideally with an ERP system like Microsoft Dynamics 365
- Ability to find economic solutions to problems
