Software Development

Accountable

51-200

<p>Hey, we are Accountable!</p>
<p>With our app, we make the lives of self-employed people a lot easier by making their tax hassles simple and stress-free. Our team is booming and we are looking for an enthusiastic Junior Customer Success Officer to join us in making this mission a reality.</p>
<h2>Tasks</h2>
<p>Operations (80% of your time)</p>
<ul>
<li>As a Junior Customer Success Officer (Tax Coach), you are the first help for tax questions. Via chat, email, phone or video call, you assist our users.</li>
<li>You support the community with demos, webinars and drafting FAQs.</li>
<li>You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.</li>
</ul>
<p>Projects (20% of your time)</p>
<ul>
<li>You devise strategies to retain and persuade users to subscribe and submit taxes with us.</li>
<li>You contribute to improving our UX and work closely with the marketing team.</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>You are a native Dutch speaker and fluent in English.</li>
<li>You have an eye for detail and always focus on quality.</li>
<li>You are strong in communication and know exactly how to help and convince our customers.</li>
<li>You can work well independently, but also function well in a team.</li>
<li>You feel completely at home in the energetic and rapidly changing environment of a start-up.</li>
<li>You have a practical attitude, get to work immediately and see opportunities everywhere.</li>
<li>Financial knowledge is an advantage, but not a requirement - we will quickly bring you up to speed during your onboarding.</li>
</ul>
<h2>Benefits</h2>
<p><strong>What we offer in this role:</strong></p>
<ul>
<li>A role where you make a real difference to self-employed people.</li>
<li>Working in Brussels and remotely.</li>
<li>An attractive salary with stock options.</li>
<li>An open-ended contract with plenty of development opportunities.</li>
</ul>
<p>Sound good? Top! We are looking for real people with real skills. Typical CVs? No need; we are more interested in your personality and drive. Ready to work with us on this mission? Let's chat!</p>

Junior Customer Success Officer - NL/EN

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