Bitcoin Business Operations & Strategy Intern

We simplify Bitcoin. Founded in 2021 in Salzburg, we’re a leading Bitcoin investment platform that aims to help people trust themselves enough to build their financial freedom — with Bitcoin.

In 2023, the German Volksbank Raiffeisenbank Bayern Mitte acquired a stake in 21bitcoin to help build the Bitcoin financial platform of the future.

So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

👋 The Role

As a Business Operations & Strategy Intern / Working Student at 21bitcoin, your mission is to ensure the smooth and efficient operation of our Bitcoin business. You will play a critical role in maintaining high-quality AFC operations, safeguarding customer funds, and enhancing the customer experience. You will also identify new business opportunities, conduct analysis for reporting, and manage the onboarding and offboarding of affiliate partners. This is an opportunity to immerse yourself in the Bitcoin ecosystem and contribute to our fast-paced, growing company.

🤓 Here's a taste of what you can expect in this role:

• Cross-Functional Collaboration: Work with various departments, including strategy and operations, to support company-wide initiatives and ensure alignment on goals.
• Customer Success & Process Improvement: Deliver excellent customer support, monitor service quality, and implement improvements for a seamless customer experience.
• Data-Driven Decision Making: Gather and analyze data to support strategic decision-making, identify new business opportunities, and build business cases.
• Hands-On Operational Management: Assist in managing affiliate partner onboarding/offboarding, monitor transactions, and ensure compliance with current regulations.

⭐ Skills we’re excited about

• Get Things Done: You have a strong drive to accomplish tasks efficiently and effectively.
• Love for Speed: You thrive in fast-paced environments and ideally have 1-2 years of experience in a startup, top-tier consulting, investment banking, tech company, or VC-funded startup. Experience in operations is a plus.
• Passionate: Your work is your passion, and you see it as an integral part of your life.
• Reliable & Smart: You are punctual, communicate clearly and concisely, and reason in a pragmatic way.
• Attention to Detail: High attention to detail with a proven ability to manage multiple, competing priorities in a fast-paced environment.
• Customer Focus: Commitment to ensuring a seamless customer experience through efficient and high-quality operations.
• Creative: You are innovative and willing to do whatever it takes to build a scalable business and help our customers.
• Must be located in Salzburg, Munich or Vienna
• Internship: Minimum of 3 months with 40h / week

🚀 Why YOU should join 21bitcoin

1. Make an impact right from day one and take responsibility by implementing your own ideas
2. Shape the future of finance & Bitcoin
3. Work with world class talents while having fun in a dynamic team
4. Enjoy flexible working hours and a hybrid working environment

🏢 Remote First, with In-Person Magic: We prioritize remote work for flexibility but cherish the power of face-to-face collaboration. Join us at our vibrant hubs in Munich, Salzburg, and Vienna to experience the best of both worlds! We provide relocation assistance.

🕑 Flexible working hours: We value focus time. Encouraging everyone to minimize fixed meetings and leverage asynchronous communication.

Salary Range: Internship: EUR 2.100 gross p.m

📝 Interview Process

How to apply?

Please reach out to us and include a bit about yourself, your resume/CV, examples of past projects, and a few bullet points about why you’re interested in joining 21bitcoin and what you expect.

BTW: CVs are important, but don't forget to include your favorite Bitcoin meme in the application!

• 🗒️ Resume Review
  • Portfolio of Work: Drop a link to your portfolio/previous work or CV which we can review (LinkedIn, Github, Twitter, …)
• 📞 Exploratory Call
  • We'll discuss what excites you about this role and a few questions based on your past experiences
• 👬 Operations Deep Dive - During the deep dive session, we will discuss specific skills required for the role through a case study or a technical interview.
• 👍 Decision time!