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Travel Agent Job Description

Do you know what a Travel Agent does? Travel Agents are travel experts who help customers organise their travel plans.

Scroll down for our free Travel Agent job ad template.

What is in a Travel Agent's Job Description?

A Travel Agent helps clients organise and plan their travels. This can range from business trips to family holidays and generally involves tasks such as booking accommodation, finding the best flight connections, and organising further transportation at the destination.

Essential parts of a Travel Agent’s job description:

  • Travel Agents provide information, advice, inspiration, and support for customers who are thinking of travelling somewhere and need help organising their trip.
  • They are excellent organisers and able to work out a travel itinerary based on a customer’s needs and within the customer’s budget.
  • The Travel Agent plans and books all parts of the itinerary, including accommodation, modes of transport, tours, excursions, and any other requirements.
  • Travel Agents normally work in a travel agency or for a tour operator.

Interview questions available

Also see our Travel Agent Interview Questions

Travel Agent Job Description Example

  • Be clear in your description. Know the tasks of the role and ideally who the candidate should be.
  • This means you won’t need to read through too many CVs to find your superstar.
  • You might be tempted to use bullet points in this section, but resist the urge! Tell a story, show off all the cool things they would be responsible for, and get them excited to apply.
  • You should be more focused on your company culture and what your mission is, instead of their daily tasks.

About the role




Are you a true globetrotter who knows today’s most popular travel destinations? Do you have a real knack for finding the best travel deals and creating awesome travel itineraries, regardless of the budget? Are you a planner by nature and always organised?

Then we have the ideal job for you here at [Company Name]. We are currently looking for an experienced Travel Agent to join our small team of passionate travel professionals. To be successful in this role, you need to be extremely organised with a strong customer focus. You love helping people plan their dream holidays, no matter how big or small their budget.

Does that sound like you? Then don’t hesitate to apply now!
Du bist ein weitgereister Weltenbummler und kennst die beliebtesten Reiseziele von heute? Du liebst es, Menschen bei der Planung ihres Traumurlaubs zu helfen, hast ein echtes Händchen für die besten Reiseangebote und erstellst fantastische, budgetgerechte Reiserouten für jedermann? Du bist von Natur aus ein Planungsgenie und immer top organisiert?

Dann haben wir hier bei [Name des Unternehmens] den idealen Job für dich. Wir sind derzeit auf der Suche nach erfahrenen Tourismuskaufleuten (m/w/d) für unser Reisebüro, die unser kleines Team von leidenschaftlichen Reiseprofis verstärken. Für deinem neuen Job solltest du dich extrem gut organisieren können und eine starke Kundenorientierung an den Tag legen.

Hört sich nach dir an? Dann zögere nicht und bewirb dich jetzt!
  • This section is all about your candidate's experience and responsibilities. You should outline very clearly what they should expect from the job role, not from the company itself. 
  • You should use language that speaks to the candidate directly, use of “you”, “we” and “our” are all positives. 
  • Hard skills in this section are important, but don’t overlook the significance of soft skills, like communication and being a team player, these can make a huge difference to the way people work alongside each other and gel professionally. 
  • What do you believe in, and what are your core values?

Travel Agent Responsibilities




Remember, these are example responsibilities, not all of these will be relevant to your specific Travel Agent job ad. Please edit the text to match your company’s needs.

• Plan and organise customers’ travel plans
• Sell holiday and insurance packages
• Help to create and plan budgets and stay within those budgets
• Provide advice and support on all sorts of travel-related issues, including assistance with visa applications and checking country-specific entry regulations (e.g. COVID-19 travel restrictions)
• Inspire and excite customers by offering them unique travel options and experiences based on their budget and interests
• Actively promote and market our business and the companies we partner with
Denken Sie daran, dass es sich hier um Beispielaufgaben handelt, die nicht alle für Ihre spezifische Stellenanzeige für Tourismuskauffrauen und -männer relevant sein werden. Bitte passen Sie den Text an die Bedürfnisse Ihres Unternehmens an.

• Du planst und organisierst die Reisepläne der Kunden und verkaufst Urlaubs- und Versicherungspakete.
• Du hilfst bei der Erstellung und Planung von Budgets und stellst deren Einhaltung sicher.
• Du inspirierst und begeisterst unsere Kunden, indem du ihnen einzigartige Reiseoptionen und -erlebnisse anbietest, die auf ihr Budget und ihre Interessen abgestimmt sind.
• Du berätst und unterstützt deine Kunden bei allen Arten von reisebezogenen Fragen, einschließlich der Unterstützung bei der Beantragung von Visa und der Überprüfung von länderspezifischen Einreisebestimmungen (z. B. COVID-19-Einreisebeschränkungen).
• Du unterstützt und förderst aktiv die Vermarktung unseres Unternehmens und unserer Partnerunternehmen.
  • This section is essential to finding the candidate with the skills and qualifications that will help them in their job role.
  • This should be clear and concise and set boundaries for submissions.
  • The more information you add to your skills section, the less candidates you’ll have to sift through to find the right one.
  • This would waste both your time and the potential candidate so avoid being wordy as much as possible. Think about what would be an essential part of this role, and what would the applicant need to be successful in the job?

Travel Agent Requirements




Remember, these are example requirements, not all of these will be relevant to your specific Travel Agent job description. Please edit the text to match your company’s needs.

• Experience working as a Travel Agent or consultant
• Degree in a relevant subject is a plus (Tourism, Languages, Business Studies, etc.)
• Impeccable organisation and planning skills
• Ability to manage budgets and sticking to them (experience in this field is a plus!)
• Excellent interpersonal skills and a customer-focused mindset
• Passionate about travel and extensive knowledge of a wide variety of destinations, both on and off the beaten track
• Great geographical awareness and knowledge of different countries and cultures
• You stay up to date with the latest travel restrictions and government guidelines
Denken Sie daran, dass es sich hierbei um Beispielanforderungen handelt, die nicht alle auf Ihre spezifische Stellenbeschreibung für Reisebüroangestellte zutreffen werden. Bitte passen Sie den Text an die Bedürfnisse Ihres Unternehmens an.

• Du bist erfahren in der Tätigkeit als Reisevermittler oder -berater.
• Du kannst eine abgeschlossene Berufsausbildung vorweisen. Ein abgeschlossenes Studium in einem einschlägigen Fachbereich (z. B. Tourismus, Sprachen, Wirtschaftswissenschaften usw.) ist von Vorteil.
• Du bringst tadellose Organisations- und Planungsfähigkeiten mit
• Du bist ein guter und erfahrener Planer und Verwalter von Budgets und kannst sie einhalten.
• Du verfügst über hervorragende zwischenmenschliche Fähigkeiten und denkst kundenorientiert.
• Du hegst eine Leidenschaft für das (reibungslose) Reisen und besitzt umfassende Kenntnisse über eine Vielzahl von Reisezielen, sowohl auf als auch abseits der üblichen Touristenpfade.
• Du verfügst über ausgeprägte geografische und landeskundliche Kenntnisse.
• Du bist immer up to date im Hinblick auf die neuesten Reisebeschränkungen und Regierungsrichtlinien.

Need inspiration?

Your job description will not attract talent all on its own. So when putting together your job post, be sure to show what it's like working at your company not just textually but visually!

  • Remember, attracting a candidate is just as much about your company culture as the job role itself. Make sure to include points that make you seem desirable too!
  • Add photos that show off your office space, team events and your team having a great time.
  • Maybe you could include a video of some team members explaining why they love coming to work, or why they like their role.
  • Include a grid of attractive perks with some nice illustrations. Maybe you have unlimited holidays, or you have an attractive parental leave cover - show off!
  • Why not embed your company's Instagram feed to give a IRL overview of the day-to-day.

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