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Telesales Executive Job Description

If you’ve started writing the job description for a Telesales Executive and now are wondering, what does a Telesales Executive do? We can help. A Telesales Executive directly contacts previous, existing, and potential future customers to help generate sales.

Scroll down for our free Telesales job ad template.

What is in a Telesales Executive's job description?

A Telesales Executive, or in some cases a Telemarketer, is a member of the sales team who will contact clients, potential customers, or previous customers by telephone. Their aim will be to sell, or upsell, products and services. 

Essential parts of a Telesales’ job description:

  • Telesales Executives will often work with a wider customer service team to help identify potential customers. They will make initial contact with these individuals to help generate sales.
  • Occasionally, Telesales Executives may have to deal with troubleshooting or complaints, so they will need to be great problem solvers.
  • Telesales Executives can also be called Telesales Representatives, Telemarketers, or Telephone Salespersons. 
  • This role is a huge part of e-commerce businesses but will be present in most B2B and B2C businesses as a whole.

Telesales Executive Job Description Example

  • Be clear in your description. Know the tasks of the role and ideally who the candidate should be.
  • This means you won’t need to read through too many CVs to find your superstar.
  • You might be tempted to use bullet points in this section, but resist the urge! Tell a story, show off all the cool things they would be responsible for, and get them excited to apply.
  • You should be more focused on your company culture and what your mission is, instead of their daily tasks.

About the role

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Can you sell a product or service with ease? Are you a master of words, with the confidence to speak to customers or clients on a day-to-day basis? Is problem-solving a second nature for you? If this sounds like a role you would thrive in, we’re looking for you!

Here at [Company Name] we’re looking for a Telesales Executive who can help to generate leads, sales, and potential relationships with new customers and clients. We’re looking for a problem solver with flawless communication skills who will represent the business in a way that matches our values and tone.

You’ll be fully trained on our products and services and will work closely with our sales and further customer service team to ensure expertise in every area.
Can you sell a product or service with ease? Are you a master of words, with the confidence to speak to customers or clients on a day-to-day basis? Is problem-solving a second nature for you? If this sounds like a role you would thrive in, we’re looking for you!

Here at [Company Name] we’re looking for a Telesales Executive who can help to generate leads, sales, and potential relationships with new customers and clients. We’re looking for a problem solver with flawless communication skills who will represent the business in a way that matches our values and tone.

You’ll be fully trained on our products and services and will work closely with our sales and further customer service team to ensure expertise in every area.
  • This section is all about your candidate's experience and responsibilities. You should outline very clearly what they should expect from the job role, not from the company itself. 
  • You should use language that speaks to the candidate directly, use of “you”, “we” and “our” are all positives. 
  • Hard skills in this section are important, but don’t overlook the significance of soft skills, like communication and being a team player, these can make a huge difference to the way people work alongside each other and gel professionally. 
  • What do you believe in, and what are your core values?

Telesales Executive Responsibilities

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Remember these are only example responsibilities for a Telesales, not every point here will be relevant for your specific Telesales role. Be sure to edit and add to these Telesales responsibilities as necessary.

• Creating contact lists with potential customers’ details listed.
• Helping to form and improve a script which can be used to lead conversations with customers.
• Using communication techniques in order to improve sales and leads.
• Work towards sales targets.
• Answer questions or complaints from customers.
• Collate lists of any frequent complaints or questions from customers and pass these along to the relevant departments.
• Work with sales and product teams to stay up to date on new features of our products.
Remember these are only example responsibilities for a Telesales, not every point here will be relevant for your specific Telesales role. Be sure to edit and add to these Telesales responsibilities as necessary.

• Creating contact lists with potential customers’ details listed.
• Helping to form and improve a script which can be used to lead conversations with customers.
• Using communication techniques in order to improve sales and leads.
• Work towards sales targets.
• Answer questions or complaints from customers.
• Collate lists of any frequent complaints or questions from customers and pass these along to the relevant departments.
• Work with sales and product teams to stay up to date on new features of our products.
  • This section is essential to finding the candidate with the skills and qualifications that will help them in their job role.
  • This should be clear and concise and set boundaries for submissions.
  • The more information you add to your skills section, the less candidates you’ll have to sift through to find the right one.
  • This would waste both your time and the potential candidate so avoid being wordy as much as possible. Think about what would be an essential part of this role, and what would the applicant need to be successful in the job?

Telesales Executive Requirements

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Remember these are draft requirements for a Telesales Executive. Not all of these will be relevant to your specific Telesales job ad. Please edit the below text to match your exact needs.

• Around 1 to 2 years of customer service or sales experience.
• Fluent in English (other languages are a bonus).
• Basic knowledge of CRM such as Salesforce.
• Fluency with office programs (Word, Excel, etc.)
• Experience working with a wider sales team is a plus.
• Great communication skills (both written and verbal).
Remember these are draft requirements for a Telesales Executive. Not all of these will be relevant to your specific Telesales job ad. Please edit the below text to match your exact needs.

• Around 1 to 2 years of customer service or sales experience.
• Fluent in English (other languages are a bonus).
• Basic knowledge of CRM such as Salesforce.
• Fluency with office programs (Word, Excel, etc.)
• Experience working with a wider sales team is a plus.
• Great communication skills (both written and verbal).

Need inspiration?

Your job description will not attract talent all on its own. So when putting together your job post, be sure to show what it's like working at your company not just textually but visually!

  • Remember, attracting a candidate is just as much about your company culture as the job role itself. Make sure to include points that make you seem desirable too!
  • Add photos that show off your office space, team events and your team having a great time.
  • Maybe you could include a video of some team members explaining why they love coming to work, or why they like their role.
  • Include a grid of attractive perks with some nice illustrations. Maybe you have unlimited holidays, or you have an attractive parental leave cover - show off!
  • Why not embed your company's Instagram feed to give a IRL overview of the day-to-day.

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